Catering Survey
| 1. Are you staff or student? | ||||
| Staff: |    |
97.6% | 248 | |
|---|---|---|---|---|
| Student: | |
2.4% | 6 | |
| 2. Are you full or part time? | ||||
| Full Time: | |
85.0% | 216 | |
|---|---|---|---|---|
| Part Time: | |
15.0% | 38 | |
| 3. What is your gender? | ||||
| Male: | |
37.0% | 94 | |
|---|---|---|---|---|
| Female: | |
63.0% | 160 | |
| 4. What is your age range? | ||||
| 18-30: | |
18.5% | 47 | |
|---|---|---|---|---|
| 31-40: | |
27.2% | 69 | |
| 41-50: | |
22.4% | 57 | |
| 51-60: | |
28.7% | 73 | |
| 61+: | |
3.1% | 8 | |
| 5. Where are you based? | ||||
| Greenwich: | |
40.6% | 103 | |
|---|---|---|---|---|
| Avery Hill: | |
38.6% | 98 | |
| Medway: | |
20.9% | 53 | |
| 6. What are your usual arrangements for food & drink whilst at university? | ||||
| Bring from home: | |
44.1% | 112 | |
|---|---|---|---|---|
| University catering service: | |
46.5% | 118 | |
| Other on campus outlet (SU etc): | |
2.0% | 5 | |
| Off campus: | |
6.3% | 16 | |
| Other: | |
1.2% | 3 | |
| 6.a. Which University catering outlet do you most frequent? (please base the rest of your responses on this outlet) | ||||
| University Cafe Queen Mary: | |
35.6% | 42 | |
| Queen Anne: | |
2.5% | 3 | |
| Greengages Mansion Site: | |
23.7% | 28 | |
| The Dome Southwood Site: | |
25.4% | 30 | |
| Pembroke Cafe: | |
6.8% | 8 | |
| Pilkington Cafe: | |
5.9% | 7 | |
| Drill Hall Library Cafe: |  |
0.0% | 0 | |
| 7. Do the opening hours of the catering outlet meet your needs? | ||||
| Yes: | |
85.8% | 218 | |
|---|---|---|---|---|
| No: | |
9.4% | 24 | |
| Other: | |
4.7% | 12 | |
| 8. What is the frequency of your visit/s to the catering outlet? | ||||
| Daily: | |
17.7% | 45 | |
|---|---|---|---|---|
| Once per week: | |
15.7% | 40 | |
| 2-3 times per week: | |
37.8% | 96 | |
| Monthly: | |
5.5% | 14 | |
| Adhoc: | |
23.2% | 59 | |
| Never: | |
0.0% | 0 | |
| 9. What is your average spend per visit? | ||||
| Under £1: | |
1.6% | 4 | |
|---|---|---|---|---|
| £1-£3: | |
35.8% | 91 | |
| £3-£5: | |
55.1% | 140 | |
| £5+: | |
7.5% | 19 | |
| 10. What is your usual or most recent purchase? | ||||
| Drink only: | |
13.8% | 35 | |
|---|---|---|---|---|
| Snack only: | |
6.7% | 17 | |
| Drink & snack: | |
28.3% | 72 | |
| Main meal only: | |
22.8% | 58 | |
| Main meal & drink: | |
24.4% | 62 | |
| Other: | |
3.9% | 10 | |
| 11. How was the quality of your drink? | ||||
| Poor: | |
4.2% | 9 | |
|---|---|---|---|---|
| Average: | |
23.6% | 50 | |
| Good: | |
59.9% | 127 | |
| Excellent: | |
12.3% | 26 | |
| 12. How was the quality of your food? | ||||
| Poor: | |
7.5% | 18 | |
|---|---|---|---|---|
| Average: | |
38.1% | 91 | |
| Good: | |
45.2% | 108 | |
| Excellent: | |
9.2% | 22 | |
| 13. How was the temperature of your food and/or drink? | ||||
| Poor: | |
5.1% | 13 | |
|---|---|---|---|---|
| Average: | |
24.8% | 63 | |
| Good: | |
55.1% | 140 | |
| Excellent: | |
15.0% | 38 | |
| 14. How was the portion size of your food and/or drink? | ||||
| Poor: | |
7.5% | 19 | |
|---|---|---|---|---|
| Average: | |
31.5% | 80 | |
| Good: | |
49.2% | 125 | |
| Excellent: | |
11.8% | 30 | |
| 15. Does the menu and product range meet your needs? | ||||
| Yes: | |
58.3% | 148 | |
|---|---|---|---|---|
| No: | |
26.4% | 67 | |
| Other: | |
15.4% | 39 | |
| 16. Is enough information provided on products available eg menu boards /signs ? | ||||
| Yes: | |
77.2% | 196 | |
|---|---|---|---|---|
| No: | |
22.8% | 58 | |
| 17. Do you have any dietary requirements? | ||||
| No: | |
75.6% | 192 | |
|---|---|---|---|---|
| Health related: | |
13.0% | 33 | |
| Religion related: | |
2.0% | 5 | |
| Belief related: | |
2.0% | 5 | |
| Other: | |
7.5% | 19 | |
| 18. How do you rate staff efficiency? | ||||
| Poor: | |
3.9% | 10 | |
|---|---|---|---|---|
| Average: | |
18.5% | 47 | |
| Good: | |
53.1% | 135 | |
| Excellent: | |
24.4% | 62 | |
| 19. How do you rate speed of service? | ||||
| Poor: | |
5.9% | 15 | |
|---|---|---|---|---|
| Average: | |
26.4% | 67 | |
| Good: | |
49.2% | 125 | |
| Excellent: | |
18.5% | 47 | |
| 20. How do you rate value for money? | ||||
| Poor: | |
15.7% | 40 | |
|---|---|---|---|---|
| Average: | |
39.4% | 100 | |
| Good: | |
34.3% | 87 | |
| Excellent: | |
10.6% | 27 | |
| 21. How do you rate cleanliness of the cafe areas? | ||||
| Poor: | |
1.2% | 3 | |
|---|---|---|---|---|
| Average: | |
17.7% | 45 | |
| Good: | |
57.9% | 147 | |
| Excellent: | |
21.7% | 55 | |
| Other: | |
1.6% | 4 | |
| 22. How do you rate the quality of the environment /decor /furniture? | ||||
| Poor: | |
5.1% | 13 | |
|---|---|---|---|---|
| Average: | |
24.0% | 61 | |
| Good: | |
51.6% | 131 | |
| Excellent: | |
16.9% | 43 | |
| Other: | |
2.4% | 6 | |
| 23. Do you use the catering areas for any purpose other than dining? | ||||
| No: | |
53.1% | 135 | |
|---|---|---|---|---|
| Socialising: | |
16.1% | 41 | |
| Study: | |
0.4% | 1 | |
| Meetings: | |
27.6% | 70 | |
| Watch TV/relaxation: | |
2.4% | 6 | |
| Wifi/Internet access: | |
0.4% | 1 | |
| 24. If any, what products or services would you like to see changed or available? | ||||
| Happy with current provision: | |
54.3% | 138 | |
|---|---|---|---|---|
| Other: | |
45.7% | 116 | |
| 25. How important to you are Sustainability issues? | ||||
| Not Important: | |
9.1% | 23 | |
|---|---|---|---|---|
| Minor Importance: | |
18.5% | 47 | |
| Important: | |
54.7% | 139 | |
| Very Important: | |
17.7% | 45 | |
| 25.a. Are you prepared to pay a premium to help tackle these issues? | ||||
| Yes: | |
49.0% | 100 | |
| No: | |
51.0% | 104 | |
| 26. Do you consider it important the catering outlets offer Fair Trade products? | ||||
| Not Important: | |
7.9% | 20 | |
|---|---|---|---|---|
| Minor Importance: | |
22.8% | 58 | |
| Important: | |
48.0% | 122 | |
| Very Important: | |
21.3% | 54 | |
| 26.a. Are you prepared to pay a premium for these products? | ||||
| Yes: | |
59.2% | 116 | |
| No: | |
40.8% | 80 | |
| 27. Do you consider it important the catering outlets offer Organic products? | ||||
| Not Important: | |
21.3% | 54 | |
|---|---|---|---|---|
| Minor Importance: | |
40.2% | 102 | |
| Important: | |
26.8% | 68 | |
| Very Important: | |
11.8% | 30 | |
| 27.a. Are you prepared to pay a premium for these products? | ||||
| Yes: | |
38.5% | 77 | |
| No: | |
61.5% | 123 | |