Frequently asked questions

Living in halls - finance

You will not be required to pay any accommodation fees until after you have signed your License Agreement and moved into halls. You select your own payment plan scheme. For students in residence for the duration of the academic year there are options to pay in 9 monthly instalments, 3 termly instalments, or in one instalment.

The first payment will be due on September 30 2016. If you move in after the start of the academic year staff will discuss your payment schedule with you at the time of booking. Your first instalment would be due at the end of the month that you have moved in to hall. Please note that your £400 deposit will offset against your first instalment.

You are charged fees from September 17 (or your booking start date if you arrange your accommodation booking before or after September 17) until June 20 2017 (or your booking end date if you arrange to vacate before or after June 20).

Your total fees are shown on your licence agreement and you should check this amount if you have any query regarding your payment plan or fees due for your time in residence, particularly if you receive a fee payment reminder and are not certain of the amount due.

You pay an equal portion of the fees in each instalment i.e. if you pay termly you will pay 1/3 of your fees each term (dates are shown in your Licence Agreement). If you pay monthly you will pay 1/9 of your fees at the end of each month from September 30 to May 31. Please note that your £400 deposit payment will offset against your first instalment and you should take this into consideration when making the arrangements for the initial payment.

Payments are not for an exact period of time, they are an equal share of your total hall fees. If you are released from your licence before the original end date your account will be adjusted accordingly and you will be notified of the final balance or if a credit is due back to you.

No, your deposit will offset against your first instalment of accommodation fees. If there are any charges or damages that you are liable for, during you time in hall, you will be notified and any costs applied to your accommodation account. You will be expected to pay the costs no later than the end of your licence period or, if costs are applied after departure, within 28 days.

You need to pay for your own food and other personal items you require while in hall.

You will need to pay for laundry costs (each hall has launderette facilities).

If you wish to bring a car, you will need to pay for parking at the Avery Hill Campus and Medway Campus Monday to Friday (there is no parking available at the Greenwich halls).

You need to pay for replacement keys if you lose the set issued to you on arrival. If the keys can be identified and are lost in the proximity of the hall you may also need to pay for a lock change.

You will need to pay cleaning costs if the condition of your room is poor when you vacate the building or there are any issues with the cleanliness of the flat while you are living there (residents are always encouraged to work together with their flatmates to keep communal areas clean and tidy, staff can assist if there are problems).

You may be charged costs for deliberate or accidental damage in the flat or your room. If damage is noted or reported during the residency period, residents will be written to and asked to provide further information and to discuss communal matters with their flatmates. Accommodation Service staff will take steps to ensure charges are applied fairly and only to residents who have taken responsibility, or are considered liable. Residents will be asked to tell staff before they depart if there are any damages as liability will be assumed to be shared if they are noted after the end of the licence period and everyone has vacated. To avoid damage costs you must ensure you carefully complete your inventory on arrival and report any issues to staff immediately if they arise during your time in residence.

Living in halls - general queries

If you are withdrawing from your programme of study or interrupting your studies then you must notify the Accommodation Service by completing the online form requesting to vacate your accommodation and/or speaking with staff. Staff will usually be alerted when your student status changes but you should also ensure you contact the Accommodation Service in person. You will be given a 28 day notice period from the day you submit the form. If you wish to be replaced before the 28 day notice period is up, we will try to find a replacement student to take your room and you will be asked to confirm your date of departure on the relevant form.

If you wish to vacate for another reason then you should complete the online form requesting to vacate your accommodation and/or speak with staff in the Accommodation Service. Staff will advise if there is a waiting list of students looking for accommodation. If this is the situation then arrangements will be made for another student to move in and your licence will be terminated. If there is not a waiting list you will need to find a new student to move into your room or you will remain liable for the fees until the licence ends. Please be aware that it can often be difficult to find a replacement after mid-October and becomes more difficult as the academic year progresses. You should therefore consider very carefully whether the halls environment is somewhere you would like to live before completing your licence agreement.

Residents can apply for room swaps from the October 1 by completing a form in the Accommodation Service. Moves will be arranged subject to availability and you will be asked to stay in touch with staff and regularly check the availability and/or whether there are other students who would prefer your room type and with whom you could swap.

Staff are available 24/7 to assist you and will work closely with you to ensure that you feel happy and settled and that the problems you are experiencing are resolved.  You should either contact the Resident Assistant in the hall (6pm to 8am Monday to Friday and 6pm to 8am Friday to Monday) or speak with Accommodation Services staff.

Car parking permits are available at Avery Hill and Medway. You can apply for this permit, which is only available to student who live on campus, via the student portal. There is no parking at halls of residence in Greenwich.

Yes, students are allowed visitors and guests. However they must have the agreement of their flatmates before having a guest stay over for periods of more than one night. Please remember that bedrooms are for single occupancy and there is not space for a number of guests, guests are not permitted to sleep in communal areas of the flat. Residents are responsible for the behaviour of their guests at all times and must ensure they are aware of the regulations, of the evacuation procedures should the fire alarm activate and that they are not left alone in the flat or provided with a key.

We operate waiting lists for our halls of residence. If you contact the accommodation services they will be able to add you to this list and endeavour to offer you based on availability. We also provide a list of alternative housing in the area to help you with your search.

We are aware that there are different course start dates, specifically January and March starters. For these start dates you do not qualify for the accommodation guarantee, however there are often rooms available and you will be able to make an application from October 27 if you are starting a programme of study in January, or the January 1 if you are starting a programme in March.

Staff will notify you shortly after you have submitted your application when you will expect to receive an offer of accommodation and will keep you up to date with the status of your application. If you are starting a programme of study at any other time of year then you will be able to make an application via the portal and staff will notify you of availability and discuss your accommodation options with you.

As a continuing student we cannot guarantee you accommodation however some rooms are available for continuing students and there is an opportunity for you to apply. Applications usually open at the beginning of February and information is sent to all students shortly after the start of the second semester. If you are a January starter who requires accommodation until the following January, you will also need to complete this application process.

A separate application process is in place for postgraduate and other students who would like to request summer accommodation, the application process usually runs throughout January and at the end of the first semester / start of the second semester further information is sent to students who registered an interest in summer housing when completing their halls application form.

No, the university has a no smoking policy throughout its buildings. Smoking is not permitted in any of the halls of residences or university owned or managed buildings.

Applying for accommodation

Applications for new students open 10 March and you can apply any time after this date. Students who apply before 26 August are guaranteed accommodation (see the Accommodation Guarantee for full conditions). We recommend submitting an application no later than 30 June if possible as students whose applications are received before that date have priority booking status and will have the first chance to choose a room, providing they meet the guarantee criteria

Please note that applications received before 30 June are not considered on a first come first served basis and any applicant submitting by the end of the day 30 June will be given equal chance to book one of their preferred rooms. After this date, applications will be considered in date order from when they were received.

You can only apply for accommodation after you have confirmed the University of Greenwich as your firm choice on UCAS or if you are a direct entrant, via the Admissions Office. When you apply to study at the University of Greenwich you will be sent details of our applicant portal and a redemption code which you can use to create your own log in credentials.

You can apply for and view other information about our accommodation via the link in the portal. Please note that if you have advised UCAS you planned to live at home this does not affect you making an application for halls of residence and you can apply regardless of the information you supplied to UCAS.


The deadline to apply for accommodation in order to be covered by the Accommodation Guarantee is 26 August 2016.
 
After this date an offer of accommodation will be subject to availability, however the majority of students who apply after the deadline (including those who apply through Clearing) are normally offered accommodation. Please submit an application as soon as you have received your acceptance and portal log-in credentials from the university.

The University of Greenwich guarantees all new students a place in a hall of residence or in university-approved housing* provided that they have met all the conditions of the guarantee below. Please note that applications for accommodation are open for students who have firmly accepted either a conditional or unconditional offer to study.

Accommodation guarantee conditions**

  • You are attending the University of Greenwich for the first time (either as a first-year undergraduate or postgraduate, or as a direct entrant to another year)
  • Your accommodation application has been received before 26th August 2016***
  • You are enrolling on a full-time programme of study, for which you have qualified and have accepted your offer of study by 26th August 2016
  • You start your studies in September, and you are studying for the whole academic year
  • You are studying on one of the three main University of Greenwich campuses (Avery Hill, Greenwich or Medway)

Although the university tries to honour the preferences of students when offering accommodation, we are not always able to offer students their preferred type of room or hall.
 
Greenwich Campus-based students should note that if we are unable to offer a room in a hall near the Greenwich Campus, a room in the Student Village at Avery Hill may be offered (subject to availability). Greenwich Campus-based students may therefore wish to consider listing the Student Village at Avery Hill as a preference in their application. More than half the residents of the Student Village study at the Greenwich Campus and a free intercampus bus runs between the two sites.
 
* This will normally be in a university hall of residence but in the unlikely event that rooms within university halls are unavailable, the university will either find you alternative university-approved housing or secure a room for you in short-term accommodation until a room within a university hall becomes available.
 
** Updated July 2016
 
*** Please note that students whose applications for accommodation were received by 30th June will be given priority for booking their accommodation provided they qualify for their programme of study by 19th August 2016.

The Accommodation Service will consider applications from students who are attending for one semester, are attending at a partner college or who apply after 26 August (who normally can be offered a room), However, we cannot guarantee you will be offered a room.
 
Offers will be subject to availability and if you cannot be offered a booking in halls of residence we can supply information about alternative housing options.

If you meet the terms of the guarantee and have applied before 30 June, an offer will be sent to you on Monday 22 August. You will be required to take steps to book your room and we advise that you ensure you have access to a computer with a Firefox or Chrome browser from 22 August and that you check your e-mails regularly around that time, including junk and spam folders. Further information will be sent to qualified applicants who meet the conditions for priority bookings under the Accommodation Guarantee on or around 19 August.
 
If you apply after 30 June you will be contacted after 24 August with either an offer of accommodation or information about when to expect an offer. Please note that if you apply after 26 August your application will be dealt with as soon as possible and you will be advised of the likelihood of being offered accommodation.

We are unable to guarantee your first choice of campus, hall or room type although we try to match preferences as much as possible.

If you did not list the Student Village at Avery Hill as a preference you would only have been offered a room there if there was no more availability in the Greenwich Campus halls. The majority of residents who live at Avery Hill study on the Greenwich Campus and a free bus runs throughout the day (Monday to Friday) between Avery Hill and Greenwich giving students the flexibility to enjoy what Avery Hill has to offer while still having access to their lectures and the facilities on the Greenwich Campus. A large proportion of continuing students also return to live at Avery Hill throughout some or all of their programme.

Moving into halls of residence

The standard moving in weekend is September 17 and 18 2016 between 10am and 5pm, if you cannot arrive at those times you should contact the Accommodation Service when you are booked into hall.  If you have been offered a room after this weekend, you will be advised of when you can take up residence after completing all the steps to accept your booking.

If you require a room before September 17 or the booking date shown in your offer, you can make an early arrival request when you complete the acceptance process(you also have the opportunity to note your programme start date on your application form).

There is limited availability in the residences before September 17 but where possible you will be booked into a flat designated for students who need to take up residence earlier than the arrival weekend. Priority will be given to students commencing their studies or who are requested to attend university before the start of the academic year on September 19.

Please note that designated early arrival rooms will usually be within standard mixed gender flat shares and specific flatmate preferences cannot be considered. Priority will be given to students who have been advised by the University of Greenwich that they should attend at the university before the September 19.

If you have been sent an offer in the summer and you cannot move in by September 18, your room will be held for seven days before being offered to another student. However please note you will have to pay for the room from September 17 until the replacement student moves in. You should contact the Accommodation Service to notify staff that you will be arriving after September 18.  If you have decided you no longer wish to take up the room offer, you must complete the cancellation form within the Accommodation Portal or contact Accommodation Service staff so they can try to find a replacement student for your room and reduce your liability.

All furniture, including beds and mattresses, a wardrobe, a desk, a desk chair and book shelves are included in the room for you. However, you will need to bring your own bed linen, towels, all kitchen crockery, utensils, and any other personal items such as laundry baskets, bins, floor mats, toilet roll and cleaning supplies. Please check the University of Greenwich website for a full breakdown of what is available at each of our halls.

Yes, standard contracts run from September 17 2016 until June 24 2017 so you can stay in the room for this period including over holidays. Please note you will be charged for the holiday periods regardless of whether or not you stay in your room.

The Accommodation Service is open Monday to Friday, 9am–4.45pm.

For queries relating to the Avery Hill residences:

E-mail: ah.accommodation@gre.ac.uk
Tel: 020 8331 8272

For queries relating to the Greenwich residences:

E=mail gr.accommodation@gre.ac.uk
Tel:  020 8331 8272

For queries relating to the Medway residences:

E-mail: me.accommodation@gre.ac.uk
Tel: 020 8331 8272

Staff aim to reply to email within one working day. If you do not receive a response please check that the email address you wrote to was correct and re-send your message or contact the Accommodation Office via telephone.

You can be released from your Licence Agreement without financial obligation provided you notify the Accommodation Service at least 3 weeks (21 days) before the start date of your Licence Agreement.  If your Licence Agreement begins in less than 3 weeks, you should still advise the Accommodation Service immediately if you have changed your mind as we are normally able to find a replacement student a few days beforehand although this cannot be guaranteed and only applies to bookings starting September 17.

If you have signed your Licence Agreement without face to face contact with the university there is also a 7 day cooling off period.  Please read section 6.0 "Cancellation / Termination of Licence Agreement" in your Licence Agreement for full terms and conditions.