Date of release: Tuesday, August 13, 2013

National Student SurveyStudent satisfaction at the University of Greenwich has again reached an all-time high. According to the National Student Survey (NSS), the results of which are published today (13 August), 86 per cent of Greenwich’s final-year students say that they are satisfied with the quality of their degree courses.

This exceeds last year’s overall satisfaction rating of 85 per cent, which set a new record for the university in 2012. Greenwich’s new result also exceeds the national NSS satisfaction score of 85 per cent, which in itself is the highest rate in the nine years that the NSS has been running.

The independent poll asks final-year undergraduates to rate the quality of their higher education in eight main categories, ranging from teaching, assessment and feedback to academic support, learning resources and personal development.

The most satisfied students in the university are those studying Chemistry, within the School of Science at Medway, who recorded an overall satisfaction score of 100 per cent. Accounting and Civil Engineering each had impressive satisfaction scores of 98 per cent, while Mathematics & Statistics recorded a score of 97 per cent.

Medway School of Pharmacy, which is run jointly by the universities of Greenwich and Kent, is assessed as a separate institution in the survey. With a 97 per cent overall satisfaction score, it is ranked as joint first in the whole country.

Within the main NSS categories, Greenwich students’ scores for satisfaction in the areas of assessment and feedback, learning resources and personal development outperformed the national average.

The quality of teaching at Greenwich once again stood out in the NSS results. Nine out of ten students who took part in the survey said that staff are good at explaining things. They also gave very high ratings to other aspects of the teaching, mostly agreeing that staff are enthusiastic about the subjects they are teaching, and that courses are intellectually stimulating.

The University of Greenwich’s Vice-Chancellor, Professor David Maguire, says: “The NSS results continue an excellent year for the university, where we have also risen sharply in major league tables, and is another indication that we are succeeding as we strive for excellence and quality in all that we do. Our new record score reflects highly on all the work that is being put in by our talented staff, and tells us that students say we are getting many things right.

“It is very pleasing that the quality of our teaching is highlighted in the NSS results, since innovative teaching and learning are a vital part of our plan to achieve our top 50 target, as set out in the strategic plan.”

Students also gave favourable responses to the importance placed by the university on employability and careers. Of those surveyed, 92 per cent said their placements had helped them develop skills in relation to their courses, and also that placements were valuable in helping their learning. Questions about the quality of general IT and library facilities also met with mostly positive responses.

Around 304,000 final-year students responded to the survey this year from higher education institutions and further education colleges from across the UK. The results, conducted by Ipsos MORI, help prospective students to make their choices about where to study, and are also used by universities and colleges to further improve the services they provide.

More information about NSS scores at subject level, including national rankings, will be published by Ipsos MORI on 29 August.

For more information about the National Student Survey results: http://www.hefce.ac.uk/pubs/year/2013/cl192013/name,82651,en.html

Planning and Statistics web page:
http://www.gre.ac.uk/offices/pas/student-surveys/nss-2013/_nocache

Story by Public Relations