Professor Simeon Keates

Professor Simeon Keates BA (Cantab) MA (Cantab) PhD (Cantab)

Professor Simeon Keates

Professor Simeon Keates
BA (Cantab) MA (Cantab) PhD (Cantab)

Deputy Pro Vice Chancellor

Faculty of Engineering & Science

Professor Simeon Keates is Deputy Pro Vice Chancellor in the Faculty of Engineering and Science at the University of Greenwich. He is responsible for strategic management of Engineering within the Faculty and also for industrial engagement across the University.

He was formerly Chair of HCI and Head of School of Engineering, Computing and Applied Mathematics at the University of Abertay Dundee and Associate Professor at the IT University of Copenhagen, where he lectured in the Design and Digital Communication study line. He obtained his BA, MA and PhD, all in Engineering, from the Department of Engineering at the University of Cambridge, where he also worked as an Industrial Research Fellow in the Engineering Design Centre, supported by Royal Mail.

After leaving Cambridge, he moved to the US and joined the Accessibility Research Group at the IBM TJ Watson Research Center before moving to Boston and working at ITA Software (now part of Google) as a Usability Lead designing interfaces for Air Canada. Professor Keates also has an extensive history of consultancy, with clients including Royal Mail, the US Social Security Administration, the UK Department of Trade and Industry, Danish Broadcasting Corporation (Danske Radio) and Lockheed Martin.

He is a prolific author of over 150 papers, books and book chapters, principally in the areas of inclusive design, user-centred design, human-computer interaction and mechatronics. His most recent book is “Countering brandjacking in the digital age … and other hidden risks to your brand” co-authored with Christopher Hofman.

  • Member of editorial board for International Journal on Universal Access in the Information Society (Springer) and Journal of Interaction Science (Springer)
  • Editor of "Computers and Accessibility" – the international newsletter of ACM SIGACCESS 2004-2007
  • Chair of ACM SIGACCESS 8th International Conference on Computers and Accessibility
  • Co-founder of CWUAAT 2002 and 2004 (Cambridge Workshops on Universal Access and Assistive Technology)
  • Programme Committee member of over 35 conferences
  • Member of the drafting committee for BS7000 part 6 – "Guide to Managing Inclusive Design" for the British Standards Institute (BSI)

Simeon is most widely recognised for his work in Inclusive Design – designing products and services for people with disabilities and also older adults, with a particular focus on enabling access to computers. His research has examined different methods of innovative computer interaction from gestures to haptic force feedback, as well as contributing to the underlying science of computer interaction for users with motor impairments through his work on user performance modelling and cursor control metrics.

He has published extensively in this area of research, including a number of books, most notably "Countering Design Exclusion: An introduction to Inclusive Design" with John Clarkson (University of Cambridge). He was also a member of the drafting committee for BS 7000 Part 6 – Guide to Managing Inclusive Design.

He also has extensive interests in user-centred design, human-computer interaction, mechatronics and the Internet of Things. He is interested in how future technologies can be designed around the needs, wants and aspirations of the user, rather than being driven solely by the development of the underlying technology. An example of this is his collaboration with the IBM Human Ability and Accessibility Centre over the Watson cognitive computing system, which uses advanced machine learning techniques to answer natural language queries.

Watson was developed to compete in a Jeopardy!(TM) challenge against two former grand champions and won. Simeon has examined how commoditised variants of such technology could benefit users in the future, for example to support lifelong learning. The result of that collaboration was a paper in the special issue of the IEEE/IBM Journal of Research and Development that celebrated IBM's centenary.

Simeon also has an interest in research to ensure that security systems of the future also consider the user. His most recent book, co-authored with Christopher Hofman (European Domain Centre) is "Countering Brandjacking in the Digital Age: ... and Other Hidden Risks to Your Brand," which examines the opportunities and risks presented to owners of brands by social media and how approaches to managing these risks need to be based on how people identify and perceive risk.

Books

  • Hofman C and Keates S (2013) Countering brandjacking in the digital age – and other hidden risks to your brand. Springer-Verlag: London (in press)
  • Keates S (2007) Designing for accessibility: A business guide to countering design exclusion. Lawrence Erlbaum Associates: Mahwah, New Jersey
  • Keates S, Clarkson PJ, Langdon PM and Robinson P – editors (2004) Design for a more inclusive world. Springer-Verlag: London
  • Keates S and Clarkson PJ (2003) Countering design exclusion: an introduction to inclusive design. Springer-Verlag: London
  • Clarkson PJ, Coleman R, Keates S and Lebbon C – editors (2003) Inclusive design: design for the whole population. Springer-Verlag: London
  • Keates S, Langdon PM, Clarkson PJ and Robinson P – editors (2002) Universal Access and Assistive Technology. Springer-Verlag: London

Journal papers

  • Keates S (2013) Teaching the next generation of Universal Access designers. Int J on Universal Access in the Information Society, Springer (submitted)
  • Sun J, Keates S (2013) Canonical Correlation Analysis On Data with Censoring and Error Information. IEEE Transactions on Neural Networks and Learning Systems, IEEE, 24(12), 1909 - 1919
  • Keates S (2013) Designing user interfaces for "ordinary users in extraordinary circumstances": A keyboard-only web-based application for use in airports. Int J on Universal Access in the Information Society, Springer,  2(2), 205-216
  • Keates S, Varker P, Spowart F (2011) Human-machine design considerations in advanced machine-learning systems. IEEE/IBM Journal of Research and Development, IEEE, 55(5) September/October 2011, 4:1-4:10
  • Trewin S, Keates S, Moffatt K (2008) Individual responses to the Steady Clicks cursor assistance technique. Disability and Rehabilitation: Assistive Technology, Informa Healthcare, 3 (1 & 2) January 2008, 2-21
  • Keates S, Adams R, Bodine C, Czaja S, Gordon W, Gregor P, Hacker E, Hanson V, Kemp J, Laff M, Lewis C, Pieper M, Richards J, Rose D, Savidis A, Schultz G, Snayd P, Trewin S, Varker P (2007) Cognitive and learning difficulties and how they affect access to IT systems. Int J on Universal Access in the Information Society, Springer, 5(4), 329-339
  • Keates S (2006) Pragmatic research issues confronting HCI practitioners when designing for universal access. Int J on Universal Access in the Information Society, special edition on "Consilience in Research Methods for HCI and Universal Access" (Adams R guest editor), Springer, 5(3), 269-278
  • Dong H, Clarkson PJ, Cassim J, Keates S (2005) Critical user forums - an effective user research method for Inclusive Design. The Design Journal, Berg Publishers, 8(2), 49-59
  • Hanson V, Brezin JP, Crayne S, Keates S, Kjeldsen R, Richards JT, Swart C, Trewin S (2005) Improving Web accessibility through an enhanced open-source browser. IEEE/IBM Systems Journal (special edition on "Accessibility), IEEE, 44(3), 573-588
  • Hwang F, Keates S, Langdon P, Clarkson PJ (2005) Movement time for motion-impaired users assisted by force-feedback: effects of movement amplitude, target width, and gravity well width. Int J on Universal Access in the Information Society, special issue on "Design for a more inclusive world" (Keates S, Clarkson PJ, Langdon P and Robinson P guest editors), Springer, 4(2), 85-95
  • Hwang F, Keates S, Langdon P, Clarkson PJ (2005) A submovement analysis of cursor trajectories. Behavior and Information Technology (BIT), Taylor & Francis, 24(3), 205-217
  • Dong H, Clarkson PJ, Ahmed S, Keates S (2004) Investigating perceptions of manufacturers and retailers to inclusive design. The Design Journal, Berg Publishers, 7(3), 3-15
  • Keates S, Clarkson PJ, Robinson P (2004) Design for participation: providing access to e-information for older adults. Int J on Universal Access in the Information Society, special issue on "Design for older adults" (Zajicek M and Brewster S guest editors), Springer, 3(2), 149-163
  • Keates S, Clarkson PJ (2003) Countering design exclusion: Bridging the gap between usability and accessibility. Int J on Universal Universal Access in the Information Society, special issue on "Countering design exclusion" (Keates S and Clarkson PJ guest editors), Springer, 2(3), 215-225
  • Keates S, Langdon P, Clarkson PJ, Robinson P (2002) User models and user physical capability. User Modeling and User-Adapted Interaction (UMUAI), Wolters Kluwer Publishers 12(2-3), 139-169
  • Keates S, Clarkson PJ, Robinson P (2002) Developing a practical inclusive interface design approach. Interacting with Computers, Elsevier, 14(4), July 2002, 271-299
  • Keates S, Hwang F, Langdon P, Clarkson PJ, Robinson P (2002) The use of cursor measures for motion-impaired computer users. Int J on Universal Universal Access in the Information Society (UAIS), Springer, 2(1), November, 2002, 18-29
  • Keates S, Robinson P (1999) Gestures and multimodal input. Behaviour and Information Technology, Taylor and Francis Ltd. January-February, 1999. 18(1), 36-44

Book chapters

  • Keates S, Varker P (2012) The game is afoot, Watson: DeepQA systems and the future of HCI. Advances in Usability Evaluation Part II, CRC Press: Boca Raton, FL. 341-348
  • Keates S (2011) Teaching the next generation of Universal Access designers: A case study. LNCS Vol. 6765, Universal Access in Human-Computer Interaction. Design for All and eInclusion. Springer-Verlag: Heidelberg. 70-79
  • von Brun Hinne T, Keates S (2011) Using motion sensing remote controls with older adults. LNCS Vol. 6766, Universal Access in Human-Computer Interaction. Users Diversity. Springer-Verlag: Heidelberg. 166-175
  • Engemand S, Keates S (2010) Towards more humane calendar applications. Advances in Ergonomics Modeling and Usability Evaluation (ed. Tareq Z. Ahram), CRC Press, 412–421
  • Keates S (2009) Motor impaired users and universal access. Universal Access Handbook. Taylor and Francis: London. 5.1-5.14
  • Keates S (2009) Inclusive design for ordinary users in extraordinary circumstances. LNCS, Vol. 5614, Universal Access in Human-Computer Interaction. Addressing Diversity. Springer-Verlag: Heidelberg. 525-534
  • Keates S, Kozloski J, Varker P (2009) Cognitive impairments, HCI and daily living. LNCS, Vol. 5614, Universal Access in Human-Computer Interaction. Addressing Diversity. Springer-Verlag: Heidelberg. 366-374
  • Adams R, Keates S (2007) Accessibility research in a vocational context. LNCS, Vol. 4554, Universal Access in Human Computer Interaction. Coping with Diversity. Springer-Verlag: Heidelberg. 575-583
  • Keates S (2007) Defining acceptable levels of accessibility. LNCS, Vol. 4397, Universal Access in Ambient Intelligence Environments. Springer-Verlag: Heidelberg. 287-303
  • Keates S, Varker P (2007) Establishing design best practices for users with cognitive and learning difficulties. LNCS, Vol. 4554, Universal Access in Human Computer Interaction. Coping with Diversity. Springer-Verlag: Heidelberg. 706-715
  • Keates S, Trewin S, Paradise J (2006) Including users with motor impairments in design. Encyclopedia of Human-Computer Interaction. IGI: London. 317-323
  • Trewin S, Keates S (2006) Computer access for motor impaired users. Encyclopedia of Human-Computer Interaction. IGI: London. 92-99
  • Keates S, Clarkson PJ, Langdon PM, Robinson P eds. (2004) Proceedings of 2nd Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT '04), Department of Engineering, University of Cambridge, ISSN 0963-5432
  • Cardoso C, Keates S, Clarkson PJ (2004) Comparing product assessment methods for inclusive design. Design for a more inclusive world (eds Keates S, Clarkson PJ, Langdon PM, Robinson P), Springer-Verlag, 31-40
  • Dong H, Keates S, Clarkson PJ (2004) Inclusive design in industry: barriers, drivers and the business case. LNCS, Vol. 3196, User-Centered Interaction Paradigms for Universal Access in the Information Society. Springer-Verlag: Heidelberg. 305-319
  • Hwang F, Keates S, Langdon PM, Clarkson PJ (2004) Movement time prediction for tasks assisted by force-feedback. Design for a more inclusive world (eds Keates S, Clarkson PJ, Langdon PM, Robinson P), Springer-Verlag, 143-152
  • Keates S, Clarkson PJ (2004) Assessing the accessibility of digital television set-top boxes. Design for a more inclusive world (eds Keates S, Clarkson PJ, Langdon PM, Robinson P), Springer-Verlag, 183-192
  • Keates S (2004) Investigating the Inclusivity of Digital Television Set-Top Boxes. LNCS, Vol. 3196, User-Centered Interaction Paradigms for Universal Access in the Information Society. Springer-Verlag: Heidelberg. 340-359
  • Keates S (2004) Developing BS7000 Part 6 – Guide to Managing Inclusive Design. LNCS, Vol. 3196, User-Centered Interaction Paradigms for Universal Access in the Information Society. Springer-Verlag: Heidelberg. 332-339
  • Langdon PM, Keates S, Clarkson PJ (2004) New cognitive capability scales for inclusive product design. Design for a more inclusive world (eds Keates S, Clarkson PJ, Langdon PM, Robinson P), Springer-Verlag, 59-68
  • Cardoso C, Keates S, Clarkson PJ (2003) Assessment for inclusive design. Inclusive design: design for the whole population, Springer-Verlag, London (eds Clarkson, Coleman, Keates, Lebbon), 458-477
  • Clarkson PJ, Keates S, Dong H (2003) Quantifying design exclusion. Inclusive design: design for the whole population, Springer-Verlag, London (eds Clarkson, Coleman, Keates, Lebbon), 422-437
  • Dong H, Keates S, Clarkson PJ (2003) The prevalence of functional impairments in Great Britain. Inclusive design: design for the whole population, Springer-Verlag, London (eds Clarkson, Coleman, Keates, Lebbon), 360-371
  • Dong H, Keates S, Clarkson PJ (2003) Implementing inclusive design: the discrepancy between theory and practice. LNCS, Vol. 2615, Universal Access Theoretical Perspectives, Practice, and Experience. Springer-Verlag: Heidelberg. 106-117
  • Keates S, Clarkson PJ (2003) Design exclusion. Inclusive design: design for the whole population, Springer-Verlag, London (eds Clarkson, Coleman, Keates, Lebbon), 88-107
  • Keates S, Clarkson PJ (2003) Countering design exclusion. Inclusive design: design for the whole population, Springer-Verlag, London (eds Clarkson, Coleman, Keates, Lebbon), 438-457
  • Keates S, Langdon P, Clarkson PJ, Robinson P (eds.) (2002) Proceedings of the 1st Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT '02). Cambridge University Engineering Department, ISSN 0963-5432
  • Clarkson PJ, Keates S (2002) Quantifying design exclusion. Universal Access and Assistive Technology, Springer-Verlag (eds. Keates, Clarkson, Langdon, Robinson), 23-32
  • Hwang F, Langdon P, Keates S, Clarkson PJ, Robinson P (2002) Cursor characterisation and haptic interfaces for motion-impaired users. Universal Access and Assistive Technology, Springer-Verlag (eds. Keates, Clarkson, Langdon, Robinson), 87-96
  • Keates S, Clarkson PJ (2002) Defining design exclusion. Universal Access and Assistive Technology, Springer-Verlag (eds. Keates, Clarkson, Langdon, Robinson), 13-22
  • Keates S, Clarkson PJ (2002) Countering design exclusion. Universal Access and Assistive Technology, Springer-Verlag (eds. Keates, Clarkson, Langdon, Robinson), 33-42
  • Keates S, Clarkson PJ, Robinson P (2001) Gesture input and motion-impaired users. Encyclopedia of Library and Information Science, Marcel Dekker, Inc Vol 70: 128-150
  • Keates S, Clarkson PJ, Robinson P (2001) User modelling and motion-impaired users. Encyclopedia of Microcomputers, Marcel Dekker, Inc Vol. 26, 307-322
  • Keates S, Clarkson PJ, Robinson P (2001) Gesture input and motion-impaired users. Encyclopedia of Microcomputers, Marcel Dekker, Inc Vol. 26, 147-166
  • Keates S, Clarkson PJ, Robinson P (1999) A design approach for accessibility. Human-Computer Interaction, Lawrence Erlbaum Associates. Vol 2 (Bullinger and Ziegler eds), 878-882

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