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Spam IT and Library Services

Unsolicited e-mail is a fact of life on the internet. Spam is easy and cheap to send out and can be sent in enormous quantities. We have taken action to reduce the amount of junk mail you receive, but it is not possible to stop it completely.

The most important advice we can offer is never to reply to the message. This only serves to inform the sender that your e-mail account is valid. The sender will have sent the message to thousands of e-mail addresses, a great deal of which will no longer be in use. Don't let them discover that your e-mail address is valid.

What is the University doing to combat spam?

Our system is already stopping a large number of unsolicited e-mails or marking them as possible spam. You may have received messages with "[SPAM?]" before the subject line or found e-mails being delivered to the "Junk E-mail" folder in Outlook. This is our system attempting to identify unsolicited e-mails for you. However, as yet the technology does not exist to accurately identify spam 100% of the time. Therefore, the system will not block some messages in case they are genuine. The contents and sender of e-mails differs so widely that it is not feasible to apply a general rule which will reliably stop them without the risk of throwing out genuine messages in the process. We are constantly improving the efficiency of the spam detection systems we use, but there will inevitably be some unwanted e-mails that still get through.

What can you do about it?

The solution is simply to delete the messages. However, if you are receiving spam from a university e-mail address (an address ending in "@gre.ac.uk" or "@greenwich.ac.uk") then you should notify the IT Service Desk as soon as possible

There has been a big rise in the quantity of Spam e-mail recently, while the university employs methods to protect staff and students, it is still wise to remain vigilant to the threat posed.