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Submitting a request for digital signage IT and Library Services

Submit your request to the IT Service Desk  with the subject line of: Request to Publish Digital Signage Content ten working days in advance to ensure your content is displayed on time. Content pertaining to University of Greenwich news and events will be given priority. All additional requests will be considered on a case-by-case basis. All content is subject to prior approval before placement on a digital sign.  Include any high resolution graphics and/or photographs with your content submission.

If your data exceeds the University standard file transfer size limit (20Mb via email), you are advised to use the secure and University approved GOEsend service (2 GB file limit) which is operated by the University of Kent. GOEsend will redirect you to a University of Greenwich authentication page.

Address this email to: itservicedesk@gre.ac.uk with the subject line of: Request to Publish Digital Signage Content and include in the message body your name and any instructions.

Urgent, last-minute requests, e.g. room change for a lecture or seminar will be expedited and published to all relevant screens as quickly as possible.

Submissions 

To have digital content, a brief digital video (no audio) or a short written message displayed via digital signage, you should submit broadcast-ready content electronically to the IT Service Desk

You may submit images or videos to be displayed. Images will be displayed for up to 15 seconds at a time.

Appropriate length of video will vary by location, purpose and demand, suggested maximum length is 30 seconds but will be reviewed on a case by case basis.

Digital signage content is by default updated on a weekly basis or as required. 

The content will be posted on the appropriate Digital Sign(s).

  • Please note that University holidays will affect response times.
  • Please indicate start/end dates and times when submitting digital signage content.
  • Messages may be denied and returned due to copyright infringements, image distortion, and grammar/spelling errors. Content that violates Digital Signage Guidelines or does not meet the minimum Digital Signage content requirements will not be published.  Content not adhering to guidelines will be returned with an explanation. Please allow ample time to complete any revisions for resubmission.
  • Appeals or disagreements regarding the suitability of content will be referred for arbitration by the Director of Communications and Recruitment and/or the Chief Operating Officer.
  • By default, signage will be removed at midnight on the end date specified.  If you require content to be removed at a specific time of day, this should be stated in your request under the start/end dates and times.

Exceptional Circumstances

There may be times when access to the digital signage system is required for an event or content that falls outside of these guidelines e.g. a special event outside the normal operating hours of the University. These requests will be reviewed on a case by case basis for approval and publication, content must meet University acceptable requirements.

ILS under supervision reserve the right to broadcast content to any and all screens under certain emergency circumstances.