Who to contact next IT and Library Services

Managing your University password

If you are unable to log into the Portal  or any other University system, you will need to reset your password.

Please follow this link for guidance and information on resetting your password.



If you have a technical issue and the online help material has not resolved it, where do you go next?

Are you a member of staff, a student or an applicant to the university?

University staff

If you are having a problem logging into the Portal, please complete the Portal Support Request Form.

Which system do you need help with?


BannerWeb online help

If you are able to log into the Portal but unable to access BannerWeb then contact BannerWeb Support. Otherwise contact the IT Helpdesk.


Moodle online help

Contact the Moodle representative for your Faculty. If they are unable to resolve the issue they can escalate to Moodle support via the IT Helpdesk.


Turnitin online help

Any queries regards creating Turnitin assignments in Moodle should go to your Faculty Moodle representative. Any other Turnitin enquiries should go directly to Turnitin support.

Other technical issues
(Portal, network, software etc)

Portal online help
Software, hardware and network online help

All other technical issues should be reported to the IT Helpdesk.

Current student

Which system do you need help with?


BannerWeb online help

If you are able to login to the Portal but cannot access BannerWeb via the 'Student Records' channel on the 'My Learning' tab then contact BannerWeb support. Otherwise complete the support request form.


Turnitin online help

Contact your course tutor.


Moodle online help

If you cannot see your courses in Moodle please check that your course details are accurate by logging into the Portal, navigating to the 'My Learning' tab and using the 'Student Records' channel.

If your course details are only inaccurate in Moodle or you are experiencing a different issue with Moodle please complete the support request form.

Other technical issues
(Portal, network, e-mail etc)

If you are in a student computing lab then contact the local student support staff. If not complete the support request form.

Applicant to the university

We have created this page to assist users of the Applicant Portal. You will find this page useful if you need advice regarding access to the PortalOpens in a new window or would like information on its facilities.

Contact us

For lost passwords or if you are experiencing log-in difficulties please contact the Enquiry Unit directly and we will email the necessary information to your registered email address. Please ensure that you provide the following details:

  • Your full name
  • Date of birth
  • Your applicant number
  • The programme you have applied for.

If you would like help or advice regarding using the Portal or have any questions about the university or student life you can contact us in a number of different ways:

Telephone: 020 8331 9000
Applicants: applicant@gre.ac.uk
General enquires: courseinfo@gre.ac.uk



The Enquiry Unit - A little bit about us

The Enquiry Unit comprises of a team of advisors who all have firsthand experience of the University of Greenwich. The team comprises of both permanent members of staff as well as current students and graduates. We're happy to assist with your progression into Higher Education and are able to offer individually tailored information and advice.

You can contact us Monday to Friday from 9am – 5.00pm on 0208331 9000

We are able to assist you with the portal and have identified a list of frequently asked questions that you may find useful. You are also welcome to contact us directly using social media or by calling/emailing.

The 'UniofGreenwich' community

You can follow; friend or find the 'UniofGreenwich' on Twitter, Facebook and Foursquare. It's a great way to meet like-minded people before you join the University. If you want to know what it's like to be a student, then the Student Experience blogs allow you to follow the adventures of our bloggers from Fresher's week to Graduation.



Last updated: 02 May 2018