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Blogs IT and Library Services

Basic Description:

The University Blog Service exists to provide centrally-supported hosting for blogs covering any aspect of University business (in its widest sense). There is no requirement for students, staff and other University members to use the University Blog Service rather than a 3rd-party service, but the University service provides the following benefits:

Key Features / Benefits:

    • A clear link to the University through a gre.ac.uk web address
    • University ownership of the hosting server and consequent sure access to the data
    • Ability for the blog to be discovered by browsing from the main University blog page

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.


Last updated: 23 Aug 2017