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Digital copying and scanning IT and Library Services

Basic Description:

A service which provides scanned articles by request for mounting in Moodle or a secure Virtual Learning Environment (VLE). The library operates a scanning service, via a Request form (requires intranet login), under the terms of the Copyright Licensing Agency (CLA) Higher Education Licence.

Key Features / Benefits:

    • Allows reading/reference material to be stored within the VLE
    • Allows use of one set of source material by an entire class

Our Responsibility:

Articles are scanned upon request and e-mailed to the requester attached as a Portable Document Format (PDF) file.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

A request for scanning will be processed upon submission of a fully completed online request form.

http://www.gre.ac.uk/offices/ils/ls/guides/digitalcopy

The scanned item is to be used for mounting on a secure Moodle course and must removed when course has finished in order to comply with the terms and conditions of the CLA licence for photocopying and scanning.

You will be requested to remove the scanned item from Moodle as soon as teaching, examinations and/or assessment of an individual unit or course of studying is completed. If the scanned item is likely to be taught in the next term/semester or academic year you can hide the item from view but a new request via the request form must be made in the new academic session/term in order to comply with licence terms.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

09.00 - 17.00 weekdays other than University and Bank Holidays

There is currently no further information for this service.


Last updated: 23 Aug 2017