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Greenwich Academic Literature Archive (GALA) IT and Library Services

Basic Description:

Greenwich Academic Literature Archive (GALA) is a digital research open access repository storing published and non-published publications and artefacts created by research active staff in the University. The material held in this repository is freely accessible over the Internet and aims to reach the widest possible audience. Where it is not possible to include a copy of the full text, external links to the online published version and details about the research is provided.

Key Features / Benefits:

    • Any one can access, search and browse Greenwich Academic Literature Archive from within and outside the university's network.
    • You can also sign up to the latest additions added to the Greenwich Academic Literature Archive on Twitter or by clicking the Atom or RSS icon links at the top of the pages in the repository and viewing and embedding them as feeds on your own websites.

Our Responsibility:

The Repository Manager is responsible for managing the service with the support of the Repository Administrator. This includes the checking of metadata and copyright of records uploaded by academic staff or Faculty Administrators and moving them from the Review to the Live area of the repository.

The Repository Manager will liaise with Eprints Services to arrange software upgrades and customisation as part of the service contract and any non-portal single sign-on related matters.

The Repository staff will organise training and guidance for academic staff needing to deposit research; liaise with the Project Champions in the Faculties such as Administrators and Directors of Research & Enterprise.

To inform staff of any problems affecting login and depositing research.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To provide at least the minimum metadata information required to create a repository record for an item of research either by self depositing or by providing the information to a Faculty Administrator or the Repository Administrator / Repository Manager to do so on their behalf

To provide a copy of their final post-refereed version and copyright transfer agreement where possible when providing research information to the Faculty Administrator or Repository Administrator / Repository Manager

To inform the Repository Manager / Repository Administrator of any problems with depositing research items in the repository.

Contact the Repository Manager / Repository Administrator for guidance on copyright relating to material deposited in the repository and to request training.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.


Last updated: 23 Aug 2017