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Departmental shared areas IT and Library Services

Basic Description:

Network shared areas provide users with a place where information can be written and shared with other users. All users of a department will use a common drive letter to access the share (eg. U:/ drive)

Key Features / Benefits:

    • Access files via the U:/ drive.
    • The shadow copy function enables the user to self-restore files.
    • Data is mirrored across data centres for resiliency.
    • Access is available from almost all Standard desktop imaged PC's .
    • Access is available via the Remote Desktop service.
    • Ability to share work with University staff.

Our Responsibility:

To ensure that all shared areas are included in the backup process as part of our Disaster Recovery plan To maintain the space assigned to the shared areas. To assist users, whenever possible, with the recovery of lost or deleted files. 

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

It is the customer’s responsibility to housekeep/maintain their shared area. 

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.


Last updated: 23 Aug 2017