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Accessibility advice & support IT and Library Services

Basic Description:

ILS provides support, advice and guidance on a range of accessibility issues.

Key Features / Benefits:

    • Advice and guidance on a range of assistive technology solutions and how to best integrate them into mainstream teaching and learning.
    • Work with software developers to ensure they are producing an accessible product.
    • Work with staff to help them to create accessible content that can be used by everyone.
    • Work with the Disability & Dyslexia Centre to ensure the usability of a product, service environment or facility by people with the widest range of capabilities.

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of ePortfolio (PebblePad/Mahara) Service Issue:
E-mail:helpdesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online 

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Further information related to this service can be found at:

Disability & Dyslexia Centre

Last updated: 23 Aug 2017