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ILS classroom support IT and Library Services

Basic Description:

ILS is responsible for providing and maintaining audio visual equipment in centrally timetabled rooms throughout the University. The purpose of this equipment is to provide teaching staff with appropriate, good quality, reliable and easy to use facilities giving a modern teaching/learning environment which will help in the delivery of their particular subject matter.

Key Features / Benefits:

    • A priority support service for "Class in Progress" calls
    • Provision of standard equipment in all centrally timetabled teaching rooms.
    • Advice on purchasing of equipment and purchasing of support for non-standard equipment.
    • Advice on compatibility issues
    • Advice on support  implications  and provisioning
    • Collaboration with faculties to install equipment required for some subject specific teaching.
    • Support for all centrally timetabled teaching rooms where equipment is fixed.

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of ePortfolio (PebblePad/Mahara) Service Issue:
E-mail:helpdesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online 

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.

Last updated: 23 Aug 2017