Skip navigation

Videoconferencing IT and Library Services

Basic Description:

Provide a fully managed and supported high quality videoconferencing service to allow one to one or multiple site meetings or events to take place across the world potentially reducing travel needs and costs for users.

There are videoconferencing facilities at each of the University's campuses – the Medway service being provided by the Drill Hall IT Team. The facilities are bookable, and are suitable for conducting conferences, interviews and meetings at two or more sites.

Videoconferencing service are provided at all campuses. Rooms are booked via the Web room booking link in the Room booking portlet on the Staff services page in the PortalOpens in a new window.

Further information about the videoconferencing facilities, and a few helpful tips are available on here.

Key Features / Benefits:

    • On-site technical assistance prior to and throughout your conference
    • A low carbon method of meeting
    • Allows individuals or groups at many locations to connect for meetings
    • Sharing of electronic information (dependent on facilities available at far site)

Our Responsibility:

To ensure functioning videoconferencing facilities. To also conduct testing and initial setups if required. ILS recommends that testing is carried out with remote sites to ensure the smooth running of the event. Users' presentations or other files can be used in the video conference providing the remote site(s) have appropriate receiving equipment.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To provide all the necessary information on the booking form http://www.gre.ac.uk/offices/ils/ict/services/vcon including contact details for each site (Name, email and phone number), IP Address at each site, name of participating organisations, number of participants, room layout and facilities required. To ensure that any booking is made at least 10 days in advance to allow for testing.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of Videoconferencing Service Issue:
E-mail:helpdesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.


Last updated: 23 Aug 2017