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Voicemail IT and Library Services

Basic Description:

The University of Greenwich voicemail system is available to most staff on direct dial extensions upon request. A number of extensions have been excluded from voicemail for business reasons. It removes the need for an answer-phone and all its functions are available from a standard telephone handset. Once connected to the system, it enables messages to be left when out of the office.

Key Features / Benefits:

    • Staff voicemail boxes are stored centrally at the University.
    • Security code protected.
    • On site and remote access to voicemail box.

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of ePortfolio (PebblePad/Mahara) Service Issue:
E-mail:helpdesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Further information on telephone handsets, user guides and FAQs, please visit the Advanced Communications Project pages


Last updated: 23 Aug 2017