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Working off-campus IT and Library Services

Unfortunately, the Web-Proxy service is currently unavailable.  We apologise to any staff who may require this service, and details of the replacement web-proxy will be made available when the service is launched.  (ILS 16th June 2016)

Basic Description:

Most electronic journals and databases can be accessed from a University computer or from an off campus computer by first logging into the Portal. However, a few web-based resources check that a computer accessing them is part of the University's network (or, more technically, is part of the "greenwich.ac.uk" domain.) This would normally prevent off campus access to these particular resources.

The proxy server works by allowing your home computer to appear as if it is at the University. Once you have set up the proxy connection in your web browser, any request to view a web page will be re-routed through the proxy server. Therefore when you attempt to access one of these restricted resources, your request will be seen as coming from a machine within the University.

Key Features / Benefits:

    • Allow off campus access to certain software

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Hours of Operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

There is currently no further information for this service.


Last updated: 23 Aug 2017