Skip navigation

Programme Management Office IT and Library Services

Basic Description:

Many changes to the University require specific IT support for them to be completed successfully.

The Programme Management Office (PMO) is responsible for coordinating and providing guidance on Project Management standards, best practice and the execution of a portfolio of IT related projects across the university.

Key Features / Benefits:

    • Managing projects and contributing to other projects such as facilitating workshops on a number of best practice areas, information exchange an networking between projects.
    • Provides templates, guidelines and promotes a consistent approach for projects.
    • To act as a sounding board for project challenges and advise on ways in which they may be overcome them.
    • Strategic planning and project support services - knowing about projects, monitoring them and servicing the IT Project Board.
    • PMO ensures projects are aligned with the University of Greenwich Strategic plan.

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555 You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Further information for this service can be found on the Programme Management Office area of the website


Last updated: 23 Aug 2017