Electronic Databases & Journals

Basic Description:

Access to a wide range of scholarly content purchased to support learning, teaching and research in the university.

Key Features / Benefits:

    • Databases, journal articles, e-books, datasets and conference papers
    • MyAthens Resources
    • Library search
    • Subject Guides
    • E-Resource Guides

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

University of Greenwich students and staff based at a university campus are entitled to full access to all of the electronic resources subscribed to by the university.

All other users can view a summary of access rights.

Access queries should be directed via the IT Service Desk (Ext 7555) or e-mail helpdesk@gre.ac.uk.


Last updated: 23 Aug 2017