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Wireless networks IT and Library Services

Basic Description:

The Wireless Network allows mobile users to connect to a wireless network that is available at all three campuses and in the case of eduroam across many academic institutions around the world.

Key Features / Benefits:

    • Available at all campuses
    • Eduroam allows connection at many academic institutions around the world

Our Responsibility:

To ensure there is an adequate signal available in wireless hotspots.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To adhere to the terms and conditions of the acceptable use policy.

It is important that your laptop computer is secure before you connect it to the University's wireless service. You must have installed up to date anti-virus software and all security updates to your laptop's operating system.

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Hours of Operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

Please note that the wireless network at the Drill Hall and Pilkington in Medway are not managed nor are part of the University of Greenwich wireless Network, hence any user there would be effectively a remote user i.e. treated as if from a different institution.

Where can I connect to eduroam in the UK? View the list of participating organisations.

Guides for connecting to the University wireless network for a variety of devices.

Last updated: 12 Sep 2017