Skip navigation

IT security IT and Library Services

Basic Description:

The provision of anti-virus software for University owned servers, desktop and laptop
computers, to protect University IT systems from malicious attacks, combined with advice, guidance, and software tools to assist faculties and offices in managing their information security risk..

Key Features / Benefits:

    • Automated e-mail and document scanning on Managed Desktop PC's
    • IT security website
    • e-mail / Portal announcements of pertinent security threats

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

For all further information about IT Security both within the university and how to stay safe at home and on the go, please visit the IT Security  website. (Opens in a new tab)

Last updated: 23 Aug 2017