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Multi-function devices - Scan / Copy / Print IT and Library Services

Basic Description:

High performance multi-function devices, which can be used for printing, photocopying and scanning (MFDs) are located throughout campus (requiring a valid University of Greenwich computer user account).  Where applicable, printers are also provided for staff in offices and central locations.  The use of desktop printers is being phased out where possible, to be replaced with high performance printers in central locations. 

The university now uses a  "pull" printing system, which holds your print job(s) in a central location (print queue).  You can then retrieve your print job(s) from any public printer by logging in to the printer, either using your Greenwich Gateway card  or by entering your University of Greenwich userid and password on the printer console.

Key Features / Benefits:

    • Print in colour or black and white, on A4 or A3 paper
    • Secure Printing - print jobs are only released to the person who sent the it
    • Users have the opportunity to change their mind about printing a document and delete it from the print queue.
    • Printing is double sided by default.
    • MFDs are also photocopiers.
    • MFDS are also network scanners allowing scanning to your e-mail inbox

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Hours of operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

Details of printing facilities at individual labs can be found on the lab pages.

Print Credit machines are available for topping up your current balance to allow additional printing.

Printing costs (per page)

Type Size Price
Mono Laser A4 5 pence per side
Mono Laser A3 10 pence per side
Colour Laser A4 20 pence per side
Colour Laser A3 40 pence per side
Colour Plotter A2 £1.00
Colour Plotter A1 £2.00
Colour Plotter A0 £4.00

Duplex printing default in ILS student computing labs:

All capable mono printers in the ILS student computing labs print duplex (double sided) by default. This means a 40% reduction in the amount of paper used in those printers.

Please Note: You will still be charged for two pages (10 Pence) even when your print job is sent to the default double sided printers, i.e. you are charged per printed page not per sheet of paper.


Last updated: 23 Aug 2017