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Personal home area IT and Library Services

Basic Description:

Your personal home area is a secure place for University students and staff to keep their personal University work. This is generally presented, and referred to as your G drive, but may also be called your home folder / home area..

The filestore is backed up daily, however it is possible for users to restore files if deleted by accident using the shadow copy functionality

Key Features / Benefits:

    • Access from IT Services managed computers via the G drive
    • The shadow copy function enables the user to self- restore files.
    • Deleted files can be restored from the nightly backups for up to a month (Files available from salvage may be available for longer).
    • Data is mirrored across data centres for resiliency.
    • Access is available from almost all standard desktop imaged PCs.
    • Access is available via the Remote Desktop service.
    • Personal secure location to store work.

Our Responsibility:

To ensure that all home areas are included in the backup process as part of our Disaster Recovery plan

To maintain the space assigned to the home areas.

To assist users, whenever possible, with the recovery of lost or deleted files. 

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 9:00 to 17:00.

Hours of Operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

There is currently no further information for this service.


Last updated: 23 Aug 2017