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Specialist departmental or teaching software IT and Library Services

Basic Description:

ILS provides an approval, installation and testing system for specialist software for University staff and students.

Key Features / Benefits:

Our Responsibility:

ILS will test installation of requested specialist software and, if approved, ensure delivery to required audience and provide the highest level support and advice possible for the software.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

All users will:
     - use software in a professional manner in line with current policies and procedures
     - not make, or attempt to make, copies of software held on the University IT systems   

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

As a University of Greenwich student you will be able to access our standard suite of software.  You may also be provided with extra software depending on your faculty.

Last updated: 19 Sep 2017