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Computer labs IT and Library Services

Basic Description:

The open access computing facilities offered by ILS provide clusters of PCs across campus, accessible by staff and students. These systems provide an internet-connected Windows 7 desktop with a suite of applications to aid learning and research including Microsoft Office, the University Portal and faculty specialism software.

Assistance, to both staff and students,  in labs is provided by either a local support staff member, telephone contact to the IT Service Desk or in certain areas via live browser based webchat to the IT Service Desk.

Key Features / Benefits:

    • 24 hour access in some areas
    • A secure uniform Windows 7 desktop providing access to home and shared areas
    • A wide range of software installed / available for installation
    • Access to MFD service.
    • Dedicated scanners and software in labs Some labs are bookable by teaching staff
    • Local support staff, IT Service Desk (telephone) or live webchat to the IT Service Desk available in various location.
    • Print credit top up at Avery Hill and Greenwich and Drill Hall Labs

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Computing Labs at Greenwich Campus

Queen Anne Computing Labs (QA263,QA270 & QA277)
These labs are unstaffed and are open at all times when the building is open.
Queen Mary Computing Lab (M446)
Term-time
Monday to FridayThis lab is unstaffed and is open at all times when building is open.

Computing Labs at Avery Hill Campus

Opening Hours Fry Lab (F100)
Day/sLab Open
Monday to Friday9am - 5pm
WeekendsClosed
Opening Hours Mansion Lab (M010)
Day/sLab Open
Monday to Thursday9:00am to 9:00pm
Friday9:00am to 5:00pm
WeekendsClosed
Mezzanine Lab (Avery Hill Library, Mansion Site)
Day/sLab open
Monday - Friday8:30am - 12:00am
Weekends: Saturday & SundayWeekends: 11:00am - 12:00am

Labs at Medway Campus

Nelson IT Suite (N108)
Term time opening (closed during holidays)
Monday to Thursday9am - 9pm
Friday9am - 6pm
Saturday & SundayClose

Last updated: 23 Aug 2017