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Affiliate accounts IT and Library Services

Basic Description:

ARMS (Affiliate Records Management System) provides potential affiliates users with self service on-line registration. Users request for IT accounts and access (to certain university resources) are then processed by the nominated approvers from the Faculties and Offices of the University using the ARMS management web interface.

Key Features / Benefits:

Our Responsibility:

To ensure the ARMS system is maintained and the users are supported. Also provide ARMS approval training for the nominated staff from the Faculties and Offices of the University.
Customer Responsibility:

The affiliate approvers to report to ILS of any problems with the ARMS system. 

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

Affiliate users to provide full details and as much information on the registration form when requesting for account and access. They must also agree to abide by the terms of University’s acceptable user policies.

Once an account has been created, affiliate account holders should contact the course coordinator of the Moodle course/s they need to be added to.

The affiliate approvers to report to ILS of any problems with the ARMS system.  

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

If you are working with the University of Greenwich (and are not a member of University of Greenwich staff) you can apply for a University of Greenwich Affiliate account.

To qualify you need to be affiliated to a Faculty or Office of the University. The Faculty or Office will process your application. Assuming your application is successful, you will be given access to services such as Portal, Moodle*, BannerWeb, File storage and print and Mail based on the type of work you undertake for the University.

You should use this system to request an account if this is a new request or if your previous account has expired.

More information:

*Once an account has been created, affiliate account holders should contact the course coordinator of the Moodle course/s they need to be added to.

All affiliates will need a Greenwich Gateway Card. The Greenwich Gateway card will serve as an ID card. It will have added functionalities such as: printing and access control making it a smart card. It will be particularly important for anyone who wants to visit the Stockwell Street Building on the Maritime Greenwich Campus. Access will only be allowed by using your card on entry and exit, NO CARD NO ACCESS.

Below you can find FAQs that you might find helpful and will tell you how you can obtain your Affiliate Greenwich Gateway Card:

Affiliate cards FAQ

Last updated: 23 Aug 2017