Course Information Undergraduate prospectus

HRM for Tourism, Hospitality and Events

Course summary

Course code: INDU1143
Level: 5
Credits: 15
School: Business Faculty
Department: Marketing, Events and Tourism
Course Coordinator(s): Jithendran Kokkranikal



• Develop students’ knowledge of HRM practices in the tourism, hospitality and events industries.
• Analyse the role of HRM in relation to other key functional areas of tourism, hospitality and events business management
• Familiarise students with important HRM techniques

Learning outcomes

On successful completion of this course a student will be able to:

Learning Outcome
1 Appreciate the dynamics of human resource management in the tourism, hospitality and events industries and its contributions to an organisation’s performance
2 Identify the key functions of HRM that help enhance organisational effectiveness
3 Understand the role of HRM in training and developing employees to help achieve organisational strategic objectives
4 Understand the role of HRM in promoting employee welfare
5 Analyse HRM issues in tourism, hospitality and event businesses
6 Be familiar with the role of HRM in managing a culturally diverse workforce

Indicative content

• Introduction: definitions of HRM; evolution of HRM; HRM functions; Systems approach to HRM; HRM and competitiveness
• Human capital and labour markets in the tourism, hospitality and events industries
• Human resource planning
• Recruitment: job analysis; job description; job specification; terms and conditions; recruitment methods and sources; advertising; application forms; recruitment administration
• Selection: selection methods; selection tests; interviewing
• Compensation: national minimum wage; benefits and incentives
• Performance appraisal
• Training and development: training and career development; training needs analysis; training administration; industry and organisational perspectives
• Employee welfare: AIDS/HIV; counselling; sexual harassment; absenteeism; stress; health and safety; accidents; alcoholism; bereavement.
• Employee relations: Employee participation and involvement; trade unions
• Equal opportunities: the legislative framework and managing diversity
• Discipline and grievance: redundancy; employment tribunals
• Aesthetic labour in the tourism, hospitality and events sectors

Teaching and learning activity

The course will employ a variety of teaching and learning methods such as lectures, tutorials, seminars, case study analysis, guest lectures, directed reading and independent reading and research. Structured self-study will be facilitated with help of Moodle. It is anticipated that field visits will be organised to familiarise students with practical aspects of managing tourism, hospitality and events businesses. The overall teaching and learning strategy is designed to emphasise a student-centred approach to foster the active and reflective engagement of students in the learning process.

This course has been designed to support the reflective development of students who are already working part-time in the tourism or events sectors, as well as those who are not. To this end, the teaching and learning strategy has been designed so that students who have a job in a tourism or event organisation are supported through the provision of online materials to reflect on HR issues in their workplace. Students following this route will base their second assessment on the business in which they are working. Students who are following this work-based route will not be required to attend classes after the first week, but will be supported using Moodle.


NOTE: Best of/Worse of option for the two elements weighted at 30%

Methods of SUMMATIVE Assessment: Presentation or A short report for students on the Work-Based Learning track.
Outcome(s) assessed by summative assessment:5-6
Grading Mode Numeric
Weighting % 30%
Pass Mark 40%
Word Length: 1000 for work based students
Outline Details: A group presentation on a current HR issue in tourism or events or hospitality OR Students on the Work-Based Learning track will submit a report on a human resource management topic and its application at their workplace.

Methods of SUMMATIVE Assessment: Individual Essay.
Outcome(s) assessed by summative assessment: 1-6
Grading Mode Numeric
Weighting % 70%
Pass Mark 40%
Word Length: 3000
Outline Details: An essay analysing HRM issues in a tourism or event or hospitality business