Course Information Undergraduate prospectus

Operations Management

Course summary

Course code: OPER1027
Level: 5
Credits: 30
School: Business Faculty
Department: Systems Management and Strategy
Course Coordinator(s): John Whiteley


Pre and co requisites



The course covers the design, operation, analysis and control of goods and services. This course aims to describe the evolution of Operations Management toward sustainability. As the operations function is the key area for changing inputs to outputs, it has the most impact on the sustainability of an organisation. It addresses the question of how corporations can switch internal and external competitive practices towards co-operation.

This course will study the methods organisations use to create value for customers through six operating priorities: quality, cost, time, flexibility, fashion, and sustainability (environmental, social, and long term economic). The course uses project based learning blended with more traditional lectures and tutorials. The project, which is the basis for the assessment, is to develop over the year an operations plan for a fictitious company. Each week the tutorial activities will link in to an aspect of the operations plan. The ideas of the students will be recorded and monitored using wikis. The wikis may then be used to build the operations plan. Most of the wikis will be visible to all students and will facilitate collaborative and co-operative learning. Wikis will also be reviewed by the individual groups to aid learning and allow the sharing of best practice across the whole cohort.

By the end of the course the students will have a much better appreciation of the whole operations process.

Learning outcomes

On successful completion of this course a student will be able to:
Technical ability - Understand Operations Management from Taylorism towards the principles of the Toyota Production System and beyond.
Technical ability - Identify the contribution of different operational activities to the creation of customer value along with the links between operational and strategic goals
Technical ability - Identify the environmental and ethical implications arising from the value chains of products and services
Technical ability - Collect and interpret reliable data regarding aspects of operations management in specific organisations
Generic competencies - Develop effective writing skills in reports and case study analysis. Enhance student's presentation skills and their ability to work in teams both face to face and on-line.
Cognitive skills - will be developed and tested in the tutorials and in the production of the group work project.
Organisational awareness – is developed in the tutorials and in the group work project.

Indicative content

Operations strategy • Operations network design • Value Creation • Quality management • Managing supply and demand: capacity planning & inventory management • Taylorism and the Toyota Production system • Green and sustainable supply chain • ethics in supply chain management • challenges in the supply chain (Risk and Continuity) • future trends

Teaching and learning activity

Lectures • Participation in tutorial discussions • Guest lectures from practitioners • online group working • Project-based learning
Learning Time (1 credit = 10 hours) Contact Hours: Lectures 24 seminars 0 practical sessions 0 Tutorials 24 Other 0 Private Study
Assignments: course work and other forms of assessment: Coursework 204 laboratory work 0 Examinations 0 Other (preparation for lectures and tutorials) 48


Method of assessment: Participation (contribution to online exercises)
Outcomes assessed: 1,2,3,4,5
Grading Mode: %
Weighting %: 10
Pass Mark: 40
Word Length: n/a
Outline Details: Uses Moodle data

Method of assessment: Group assignment
Outcomes assessed: 1,2,3,4,5.6.7
Grading Mode: %
Weighting %: 30
Pass Mark: 40
Word Length: 6000+
Outline Details: The project is to create an operations Plan for a fictitious company.

Method of assessment: Individual assignment
Outcomes assessed: 1,2,3,4,5,6,7
Grading Mode: %
Weighting %: 60
Pass Mark: 40
Word Length: 3000
Outline Details: To reflect on your individual contribution and learning from creating the operations plan.

Nature of FORMATIVE assessment supporting student learning: Feedback on engagement with the course on Moodle. Feedback/group discussion in tutorials on work uploaded to the wikis