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Support that students and staff can access straight away

What to do in an emergency

If you call the emergency services on 999 for any reason such as a fire, security threat or serious accident, medical or mental health emergency, you need to notify the University's security so that they can quickly redirect the emergency services on their arrival.

Campus site security are present 24 hours a day, 7 days a week, and can be contacted on the numbers below.

Avery Hill: 020 8294 0362

East Gate 020 8331 7695
Cooper Building 020 8331 7629 (contact East Gate out of hours)
Hamilton House 020 8331 7574 (contact East Gate out of hours)
Stockwell Street 020 8331 8429

Medway: 01634 883333

Woolwich: 020 8331 7576

Support at the university for students

Whilst not a crisis or emergency service, the university's Student Wellbeing Service offers a range of support in order to help you achieve your full personal and academic potential, including counselling and disability and dyslexia support.

Find out how to make a counselling appointment here.

If you need immediate or emergency help, view the list of services here and elsewhere in this article.

Support outside the university for staff and students


The Samaritans is a confidential emotional support service for people who are experiencing feelings of distress or despair, including those which may lead to suicide.They are available 24 hours a day, 365 days a year.

Tel: 116 123


London Nightline

London Nightline is a confidential listening, support and practical information service for students in London. It includes an instant messaging service. Open 6pm-8am every night during term.

Tel: 020 7631 0101 *


They try to be available during our university term dates, and are closed on Bank Holidays.


SupportLine offers confidential support and is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.

Tel: 01708 765200


National Domestic Violence Helpline

National Domestic Violence Helpline (NDVH).The Freephone 24 Hour National Domestic Violence Helpline is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

Tel: 0808 2000 247

Victim Support

Victim Support is a national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. They also speak out as a national voice for victims and witnesses and campaign for change.

Tel: 020 8854 1113 (Greenwich) / 020 8303 1248 (Bexley) / 0845 389 9527 (Medway)

Support for staff

Employee Assistance Programme

All University staff can gain support through the University's employee assistance programme, which is provided by Confidential Care (CiC). The service offers support from fully trained counsellors, psychotherapists, and legal and financial advisors, and can help with offering carer's advice and support on everyday matters. The service is available 24hrs a day, 365 days each year, and is entirely free and confidential.

The contact number is 0800 085 1376. If you have hearing difficulties, you can reach CiC by dialing 18001 followed by 08000851376 for the UK or +44 207 938 0963 from abroad.

For more information about CiC visit and log-in as follows:

Username: Greenwichlogin

Password: wellbeing

Due to the Covid-19 situation, CiC have advised that if your request is not of an urgent nature, please contact them at and include the following information:-

  • Name
  • Organisation
  • Contact phone number
  • The best time to receive a return call (preferably with a 2 hour time window)
  • A brief sentence on the reason for getting in touch.

Reporting an accident/incident

If people need to report an accident or incident they should do this by using the Accident/Incident online reporting system. Note that the system has an integrated help guide.

For information about other university wellbeing services such as our occupational health providers click here.