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Student Complaints Procedure in the Event of Major Disruption

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We recognise that despite efforts to minimise the impact during a Major Disruption Event, you may still have concerns and so we will bring this supplementary procedure into use.

A major disruption is considered an event which is outside the university’s control that can have a significant impact on the academic and learning experience of large numbers of students.  Events considered within the scope of a major disruption include natural disasters, pandemic or industrial action.

The Vice-Chancellor has confirmed that the events relating to the pandemic this year mean that a Major Disruption Event is declared.  The Major Disruption period is confirmed as starting on 5 January 2021.  A proposed end date of 23 April 2021 has been agreed, but we will keep this under review should the impact of the Major Disruption continue.

This procedure confirms when a major disruption incident has occurred, we will make reasonable efforts to minimise the impact it has on the overall academic experience of the students affected.

We recognise that despite efforts to minimise the impact, you may still have concerns and so we will bring this supplementary complaint procedure into use which is designed to help you.  This enables us to consider and investigate any concerns you have at a quicker pace than our normal Student Complaints procedure permits.

As with all complaints, you should first discuss your concerns with your faculty and attempt to secure informal resolution. You can contact your faculty at the following addresses in order to notify them that you have a concern which you would like to raise:

You can find details on how to raise a complaint under this procedure on our web pages: Student Complaints Procedure in the Event of Major Disruption.