Mental health and wellbeing support


Mental health is as important as physical health, especially when facing new challenges at uni. Explore the Student Wellbeing Service support available through counselling, and what to do in a crisis.

We know that adjusting to university life can be difficult: it could be the first time you're living away from home, studying independently, and managing your finances.

Our Student Wellbeing Service offers a range of support to help you achieve your full personal and academic potential.

Listening Ears

Don't feel alone if you are dealing with problems. We are here for you. Our informal Listening Ears network – where staff are trained to listen and, if necessary, to signpost you to additional help – is easily accessible online through the secure Student Portal.

Although not trained counsellors, they are interested in your wellbeing and offer confidential advice and support. They can help you work through concerns or issues you may have during your stay at university.

Or, you can get confidential counselling from the trained counsellors based on each of our campuses.


There are no special criteria for students and staff who ask for counselling. It's open to everybody so you don't necessarily have to have a diagnosis to be seen. Most students are counselled in a single session, however we are able to provide ongoing sessions for a limited period where appropriate.

Tanya, Student Wellbeing Co-ordinator (Counselling)

Working with a counsellor may be all the help you need to see the problem more clearly, find a way through it, and move forward. Our free counselling service provides a safe and confidential space to deal with any problems you may be experiencing.

We offer single session therapy and are able to offer a limited number of further sessions when required.

Whether you have a mental health condition that has been officially diagnosed, or are experiencing symptoms for the first time, if you need counselling we can help.

Common problems could include:

  • Abuse
  • Academic problems
  • Anxiety
  • Depression
  • Family crisis
  • Homesickness
  • Identity issues
  • Loneliness
  • Loss of confidence
  • Relationship difficulties
  • Sexuality and sexual orientation issues
  • Stress.

There are no criteria for students and staff asking for counselling. It is open to everyone and you don't need to have had a diagnosis. 

Pre-existing conditions

For pre-existing conditions, we work with mental health advisors and link up with the local National Health Service (NHS) support. If you are accessing NHS services for the first time, we will help you get a referral and may provide counselling sessions until such time as you can get an appointment.

Contact a counsellor

You can come to a drop-in session if you have a problem, but are unsure of the best way forward. Email visit us to make an appointment with the counselling service.

Mental health

Seek out Student Wellbeing Services early on, not just when you hit a crisis. Be proactive, visit in advance, speak to people, get your plans in place. It's also easier to know where to come if you've met someone when you're well.

Alex, Student Wellbeing Co-ordinator (Mental Health)

We raise awareness of our wellbeing support offer on the website  and we have a stand at the Freshers' Fair and at Open Days to tell students about what is on offer. We also talk about wellbeing at induction lectures and signpost students to our services and leave information for them to read at their leisure.

Year round service

We know that you are inundated with information during Freshers' Fortnight, so we keep reminding you about our Student Wellbeing Services at events throughout the year.

This includes for World Mental Health Day, University Mental Health and Wellbeing Day, and Mental Health Awareness Week. We also liaise with other departments such as Student Finance in initiatives such as Money Week.

Be proactive

Our advice is to be pro-active and seek out our wellbeing services early. If we know you have pre-existing condition we are better able to help you. We sometimes have contact with students who have been diagnosed with a mental health condition before they start their studies at university.

What we offer

Our mental health advisors cover all three campuses and provide help and guidance, as well as signpost you to local NHS services, and if necessary liaise with the NHS on pre-existing issues to ensure continuity and consistency.

We can provide basic coping skills and strategies, and carry out mental health assessments to ascertain where best to refer you. We are also able to liaise with academic departments, programme leaders and personal tutors.

Contact the Student Wellbeing Service

Details for the Student Wellbeing teams based in each campus Student Centre are online, or you can email call 020 8331 7875.


If you feel you are in a crisis, you can speak with someone urgently by contacting your local campus Student Centre to arrange an emergency appointment with a counsellor.

The university is also part of the Nightline service. Nightline is a student listening service which is open at night and run by students for students. Student volunteers answer calls, emails, instant messages, texts and talk in person to their fellow university students about anything that's troubling them.

We strongly advise you to register with a GP as soon as you get to uni. There are the GPs local to each campus. That way, when you're in an emergency or need help, you have the choice to go to your GP or A&E. Don't forget that the NHS is not just for physical issues, but mental health too. It's often difficult to refer someone for NHS treatment unless they've registered with a GP, and this can delay them getting the treatment they need.

In an emergency please consider the options below:

NHS 111 Service

Tel: 111


London Nightline

Tel: 020 7631 0101


Tel: 116 123 (Free) / 020 8692 5228


Single Point of Access in Crisis/distress (Medway Only)

Tel: 030 0222 0123

Mental Health Matters Helpline Freephone

Tel: 0800 1070 160


We also have a number of self-help resources on the website which include guides on common issues that students may encounter during their studies. Here you will find tips on:

  • Stress-busting
  • How to motivate yourself
  • Learning how to relax
  • How to deal with anxiety
  • Coming to terms with bereavement and loss.

There is also a self-help anxiety app, resources and advice for those affected by low mood, depression and suicidal thinking. 'Pathways to Progress' is a solution-based application that can help you tackle problems or issues yourself.