Facilities services across the University of Greenwich estate are provided in partnership with Sodexo. Sodexo operate a Helpdesk based at Avery Hill supporting colleagues across the academic buildings at Avery Hill, Bathway, Greenwich and Medway. This includes facilities services for residential accommodation in Greenwich and in the Avery Hill Village Phase 1 (Boleyn Aragon, and Seymour).  

Avery Hill Village Phase 2 services (Parr, Cleves, Howard and Tudor) and Medway Residencies are provided as part of a separate Sodexo contract. In this case you can report faults either by downloading the Student Living by Sodexo app from IOS / App Store or Android / Google Play. Or e-mail: Maintenance.Medway.Uni.UK@sodexo.com or Maintenance.AveryHillCampus.UK@sodexo.com

Raise a Facilities Request:

If you discover a building fault, need assistance with building maintenance, or want to book an Estates service, please raise a Facilities Request. This can be done by clicking on the 'Log a Facilities Request' option on the Staff Services / My Student Life Portal page. Please include your contact details and date required.

For emergencies please phone 020 8331 7779.

Service requests will be processed within 24 working hours of receipt.

The Helpdesk is open 24 hours a day, 7 days a week.

Portering & Transport Requests

Please provide the following details in your Facilities Request:

  • Contact details - with an alternative point of contact if possible.
  • Date - you would like the work carried out.
  • Building and room details - of where you want items delivered, where applicable.
  • Descriptions - list of the items to be delivered or moved.
  • Any other information - Are the items heavy? (i.e. you cannot move them yourself.) Do they include fixtures? Are there access issues?

During the exam period, Open Days and graduation, portering requests may take longer to complete.  Should this happen, a member of the team will contact you to arrange a suitable alternative time.

Please note requests for minibus transport should continue to be made to UoG Transport. Please contact travel@gre.ac.uk in the first instance.

Confidential Waste

If you have a large collection of waste or hazardous waste, please raise a Facilities Request and call the Helpdesk to arrange collection.

Related Forms

Mansion Site

In the interim period, until it is sold, the Mansion Site is being managed directly by the University Facilities team and selected service providers – details of how to contact this team are below:

  • By phone on 020 8331 8848
  • By email on estates-ah@gre.ac.uk

Campus Facilities Offices

For projects and strategic discussions related to Estates and Facilities please continue to contact the Campus Facilities teams.

Avery Hill & Bathway | Flat 47 Aragon Court | Tel: 020 8331 8848 

Greenwich | QA059 Queen Anne Court | Tel: 020 8331 7701 

Medway | P27 Pembroke | Tel: 020 8331 3039

How to report an incident?

All incidents should be reported as soon as possible to the Safety Unit. Please report them here.

Do you have IT issues?

For all IT related issues, please contact the IT Service Desk: itservicedesk@gre.ac.uk or Tel: 020 8331 7555