MFA adds an extra layer of security over and above your username and password when you access university resources when off campus

Once Multi-Factor Authentication has been enabled on your account  you will need to configure your authentication preference. This can be a text message, a telephone call or using a mobile app to gain access. 

Once setup, it is easy to use, and provides increased protection for our university data, especially against cyber attacks, such as brute force and phishing scams.

Setup MFA with the Microsoft Authenticator app

  • This is the recommended method as it is provides the simplest method of MFA approval

Step 1

Begin MFA mobile app setup

From a computer not on the university network, open a browser and go to 

  • You will be prompted to provide more information:
  • Select Next

MFA Start setup

  • On the following page, select 'Mobile app' as the method of contact from the drop-down
    • Select 'Receive notifications for verification' to respond to a notification prompt on your device. 6 digit codes in the app can be generally ignored.
    • Select 'Use verification code' to enter a 6 digit code from the app for additional authentication at each logon.

MFA mobile app setup 

  • Next, click on Set up to continue:

Step 2

Generate a QR code to register app

  • You will be presented with a screen which includes a QR code: Leave the code showing on screen.

MFA mobile app QR code 

Step 3

Install the Microsoft Authenticator app on your device

Microsoft Authenticator app on Google Play

Step 4

Add your account to the app

  • Open the Microsoft Authenticator app on your mobile device.
  • Tap on Add account (the + sign).

Add MFA account

  • Select Work or school account.

Select Work or school account 

  • Use your device camera to scan the QR square that is on your computer screen

Scan QR code

  • Additional permissions
    • iPhone users may have to enable the camera in Settings in order to scan.
    • You may have to allow the app permissions to access the camera on your device to scan the QR square.
    • If you can't use your phone camera, you'll have to manually enter the 9 digit code and the URL.
  • Your account will be added automatically to the app and will display a six-digit code

Step 5

Confirm account activation on your computer

  • Switch back to your computer and select Next on the 'Configure mobile app' screen to continue.
  • Wait for Checking activation status to complete. Once complete, you should see the following (below):

MFA mobile app verification

  • If configuration fails, delete the account and retry the previous steps again.

  • Press 'Next' on the screen to continue.

Step 6

Approve sign-in on your mobile device

  • 'Step 2' on screen will ensure that the Mobile App is set up correctly.
  • Go back to your mobile device 

MFA mobile app approval

  • Go to the Microsoft Authenticator app and tap Approve on the sign-in prompt:
  • Back on your computer, you may then need to provide a phone number as backup in case you lose your device.

Step 7

MFA setup complete

  • That's it!
  • In future you will receive a notification to approve your sign-in, or enter a 6 digit code from the Authenticator app.

Setup MFA for call or text message authentication

Step 1

Begin MFA telephone setup

  • From a computer not on the university network, open a browser and go to 
  • You will be prompted to provide more information: Select Next
  • On the following page, select 'Authentication Phone' as the method of contact from the dropdown.

MFA phone setup 

  • Select the country code for your handset from the dropdown, and enter your phone number.
  • Then select if you would prefer to receive a text message or an automated phone call for sign-in verifications.
  • Click Next to continue.

Step 2

Verify telephone number

  • Enter the code you receive on your phone (from text message or automated phone call)

MFA phone verification 

  • Click Verify once you have entered the code

Step 3

MFA setup complete

  • That's it!
  • In future you will receive a text or a call to your device.

Updating your MFA Preferences

  • Open a browser and go to 
  • Login with your university credentials 
  • Click on the icon at the top right hand side of the screen, next to your name
  • Select Profile
  • Select Additional security verification
  • Add / remove or amend telephone numbers, and change the default method of authentication
  • You can add a second mobile app to reflect a new device, or if you have more than one device you wish to be prompted on
  • Save any settings
  • Logout


Why is the university implementing MFA?

The university hold a large quantity of personal data, of both staff and students, as well as storing confidential research data with commercial value, which an industry standard technology such as MFA helps protect.

This non-university video explains simply how and why MFA is easy and effective method of security 

Can I opt-out of setting up MFA?

No, all staff are required to have their accounts protected when accessing MFA enabled services.

Which services use MFA?

Services related to Microsoft Office365 will  require you to provide MFA when off campus.

These include:

  • OneDrive for Business
  • Skype for Business
  • Yammer
  • Teams
  • Microsoft Office applications that access OneDrive area (such as Word, Excel PowerPoint)
  • The new remote desktop platform will also be launched with MFA
  • CRM
  • The new Business Faculty SharePoint system 

What should I do if I lose my phone?

Please contact the IT Service Desk.  You can also set up a second device in case this happens.

Will I need to verify my identity with MFA every time I sign in?

No. When you first logon you will see a tick box allowing you to choose to provide your secondary credentials periodically.

What if I change my phone?

If you get a new phone then you will need to change the setup of your MFA. You can do this by following the instructions in the How to change your MFA preferences video.

I've received an unexpected text message or an App notification to verify my authentication.

Please decline the app notification and contact the IT Service Desk who can investigate further.

What do I do if I cannot get into my account?

Please contact the IT Service Desk. 

How many options should I set up for MFA?

The recommendation is at least 2, so if you forget your mobile phone, for example, you have another method set up.