e-Portfolio IT and Library Services

Basic Description:

This service provides students with a repository for their e-Portfolio as part of their PDP. It also permits staff to monitor their progress and provide shared assets. The service is accessed via an online client, Mahara (via Moodle, for Medway School of Pharmacy students and year 0/1 FES students).

Key Features / Benefits:

    • File Repository
    • Open Source
    • Blogging Tools
    • CV Builder
    • Social Networking
    • Moodle Integration

Our Responsibility:

ILS will manage the relationship with ULCC (who host Mahara and provide additional support) to ensure that the Mahara service is functioning correctly.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email itservicedesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.

Restrictions:

This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of e-Portfolio Service Issue:
E-mail:itservicedesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Mahara Help Material

Mahara User Manual

Last updated: 13 Aug 2018