Plagiarism detection service (Turnitin) IT and Library Services

Basic Description:

The Plagiarism detection service is a cloud-based solution which is integrated with the Virtual Learning Environment (Moodle)

Key Features / Benefits:

    • Checks for improper citation or potential plagiarism
    • Database contains 45+ billion web pages, 337+ million student papers and 130+ million articles from academic books and publications.
    • Preserves the original format of the submission
    • Originality reports show the original source with the percentage of content originating from that source.
    • Allows filtering out of bibliographic, quoted or small match sizes.
    • 24/7 Access from a Web Browser
    • Enables provision of rich feedback on any type of assignment
    • Quickmark allows tutors to add standard or custom marks and comments directly on the student's work.

Our Responsibility:

ILS will ensure that a link to the Plagiarism detection software is available within the VLE. Changes to services and notification of scheduled maintenance will be communicated to all stakeholders via the portal. Web Services Team provides appropriate training to support staff as necessary.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

Students should allow enough time before the due date to submit their work.
Students must keep a record of the Submission ID for all submitted work. This is required to request documents from the service should something go wrong.
Staff and students should maintain copies of all documents and ask for any restored files as soon as they know they are required
Staff should have contingency plans should the service be unavailable on the due date. These should be made known to students in advance of any issues.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Researchers wishing to find out more should go to the Turnitin online help

Any queries regards creating Turnitin assignments in Moodle should go to your Faculty Moodle representative. Any other Turnitin enquiries should go directly to Turnitin support.

Last updated: 23 Aug 2017