e-Books IT and Library Services

Basic Description:

The library has purchased over 13,000 e-Books available for students and staff to read and download online via various databases. The formats are ePub, PDF, HTML and ACSM. Students and staff can search, browse and download content which is only accessible via the e-Library channel in the Library & Computing/IT tab in the portal. The e-books are also listed in the Library Catalogue and Library Search. If users are off campus they will be routed to the content via the portal and then OpenAthens and the UK Access Management Federation. If they are on campus and connecting from a PC connected to the network, access via the portal is more seamless although Dawsonera requires a sign in.

Key Features / Benefits:

    • Access to over 13,000 titles in different databases
    • Downloading of many titles for a specified period
    • Up to 5% of a title to be printed
    • Books are automatically returned at the end of the loan period

Our Responsibility:

Respond to student enquiries about accessing and using e-resources and databases generally.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Detailed information including PDF guides can be found on the eBooks web page.

Last updated: 23 Aug 2017