e-Resources IT and Library Services

Basic Description:

The library purchases and subscribes to over 67503 e-resource titles. Over 13,000 e-Books are available for borrowers to read and download online. This is augmented by a selection of free open access resources that have been identified as particularly useful for the subjects taught by the University. Students can find out what resources are recommended for their Faculty by viewing the Library Subject Guides.

Resources are authenticated via a combination of some or all these routes: IP address, OpenAthens, MyAthens User Portal and via the UK Access Management Federation. An A-Z list of resources is available from the Library Databases page in the e-Library channel and it includes some free resources.

Key Features / Benefits:

    • 24/7 access via the internet
    • Access to thousands of journals, e-books, datasets, conference papers and other scholarly content

Our Responsibility:

The e-Resources team are the contacts for retaining copies of signed licenses, invoices and agreements for new and renewed e-resources and services.

The e-Librarian is the Athens administrator responsible for dealing with enquiries from users who are unable to log in to a resource.

The e-Librarian also liaises with the Portal Developer and Eduserv (OpenAthens service provider) to update the Athens key on an annual basis.

To update the list of available resources in the A-Z list in the Library Databases page including amending new URLs and informing users about changes to the way resources are accessed or new features added.

Respond to student enquiries about accessing and using e-Resources and databases generally.

Reporting any non-portal related access problems to the resource providers and suppliers.

First point of contact for suppliers' queries about users' possible breaches of terms of access and referring this to Academic Services in the first instance.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

Inform e-Resources team via Academic Services Librarians whether a database or resource should be renewed or cancelled. Inform and liaise with the e-Resources team via Academic Services Librarians if the Department or Faculty intends to subscribe to, renew, cancel or purchase new resources for which they pay in part or whole; to provide the relevant paperwork and contact details. Reporting any non-portal related access problems to the e-Librarian.

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or e-mail itservicedesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: itservicedesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

For further information, please see the eresources section of the libguides website

Last updated: 21 Mar 2019