VLE (Moodle) IT and Library Services

Basic Description:

The Virtual Learning Environment delivers course content, like individual lecture notes or complete sets of Course Module content, and the module syllabus

Key Features / Benefits:

    • The VLE can be accessed worldwide
    • The tools within the VLE provide the ability to:
    • Provide additional resources, including reading materials, and links to outside resources in libraries and on the Internet
    • Provide Interactive online group discussions on course topics with communication support including e-mail, threaded discussions and chat rooms, with or without a moderator
    • Set and receive course assignments
    • Provide assessment on assignments particularly of those assignments that can be marked automatically, such as multiple choice quizzes
    • Act as a communication channel between students and staff
    • Set self-assessment quizzes and questionnaires, which can be scored automatically

Our Responsibility:

ILS will maintain the server, applications and infrastructure necessary to provide the service as well as managing the relationship with ULCC (who host Moodle and provide additional support) to ensure that the VLE service is functioning correctly. Changes to services and notification of scheduled maintenance will be communicated to all stakeholders via the portal. Web Services Team provides appropriate training to support staff as necessary

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email itservicedesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: itservicedesk@gre.ac.uk
Telephone: 020 8331 7555 You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Further instructions for  the University Moodle installation can be found at:


Last updated: 01 Oct 2018