Collaborative partner institutions IT and Library Services

Basic Description:

The University values its engagement with diverse external partners, and is committed to the further development of its collaborative provision in response to changing local, regional and international contexts. The University's Collaborative Provision Strategy outlines the strategic plans for further developing such provision.

Key Features / Benefits:

Our Responsibility:

ILS staff maintain the relationships with our partner institutions in line with the the Universities Collaborative Provision Strategy.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Partner Institutions

The university works closely with a number of colleges, both in the local region and internationally. Through these partnerships the university helps to meet the rising demand for higher education at a local, regional, national and international level.

Visit our Partner Institutions page for more detail.

Last updated: 23 Aug 2017