Document Delivery IT and Library Services

Basic Description:

This service provides access to documents not held within the three libraries of the University.

Key Features / Benefits:

    • Request: Articles; Papers, Theses, Photocopies
    • Secure electronic delivery of articles via PDF downloads (Must be downloaded within 30 days and viewed within 14)
    • Notification of arrivals via your University email address
    • Maximum of 5 request

Our Responsibility:

The document delivery staff are responsible for this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

Customers should contact document delivery staff at the relevant library for enquiries or problems with this service:

Avery Hill and Greenwich campus:


To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or e-mail

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Making a Request see Document Delivery

Last updated: 14 Nov 2017