Overdue charges (fines) IT and Library Services

Basic Description:

The Library's policy on overdue book charges.

Key Features / Benefits:

    • Instruction on the payment of library fines
    • Appeals against charges form
    • Library overdue charge rates

Our Responsibility:

Library staff at each location are responsible for operating the charges for overdue items.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email helpdesk@gre.ac.uk

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

For further information visit the Library Overdue Charges page.

Last updated: 23 Aug 2017