Computer labs IT and Library Services

Basic Description:

The open access computing facilities offered by ILS provide clusters of PCs across campus, accessible by staff and students. These systems provide an internet-connected Windows 7 desktop with a suite of applications to aid learning and research including Microsoft Office, the University Portal and faculty specialism software.

Assistance, to both staff and students,  in labs is provided by either a local support staff member, telephone contact to the IT Helpdesk or in certain areas via live browser based webchat to the IT Helpdesk.

Key Features / Benefits:

    • 24 hour access in some areas
    • A secure uniform Windows 7 desktop providing access to home and shared areas
    • A wide range of software installed / available for installation
    • Access to MFD service.
    • Dedicated scanners and software in labs Some labs are bookable by teaching staff
    • Local support staff, IT Helpdesk (telephone) or live webchat to the IT Helpdesk available in various location.
    • Print credit top up at Avery Hill and Greenwich and Drill Hall Labs

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of ePortfolio (PebblePad/Mahara) Service Issue:
Telephone: 020 8331 7555

You may also submit a query online 

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.

Last updated: 23 Aug 2017