E-mail & Calendar (Google Mail) IT and Library Services

Basic Description:

Students are provided with access to Google Mail

Key Features / Benefits:

    • Access to Google Mail, Google Calendar, Docs and Sites
    • 7Gb of email storage per user

Our Responsibility:

ILS will provide a mailbox account for each user via IDM.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To keep their password secure.
To make use of relevant training and information provided by ILS, and the online Help system within Google Mail.
To abide by ILS policies.
To report any problems with the service through to the Service Desk.
Compress/zip large attachments before sending them.
Refrain from forwarding large files to multiple users if possible.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
E-mail: helpdesk@gre.ac.uk
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 9:00 to 17:00.

Hours of Operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

Last updated: 23 Aug 2017