Lecture capture IT and Library Services

Basic Description:

Panopto is a lecture and event recording service. For lecturers and event organisers, Panopto allows audio and visual material, including the speaker's voice, presentation slides and visualised documents, to be recorded and published online in an automated process that has minimal impact on the presenter.

Disseminating lectures post-class allows lecturers to reinforce particular points. By analysing their own lectures, academics can continuously improve teaching performance.

For students (and other interested parties), Panopto allows reviewing of material, giving a better understanding of complex topics and assisting in revision for exams. This is particularly helpful for people with dyslexia and for non-native English speakers.

Key Features / Benefits:

    • Recordings can be made available in any combination of streaming, download or podcast formats.
    • Access to lecture recordings can be restricted to members of Newcastle University.
    • Recordings of events of general interest, such as public lectures, can be made open to all.
    • Recordings can be deleted upon request by the speaker.
    • Recording facilities available in lecture theatres and a solo recording room.

Our Responsibility:

ILS will maintain the server, applications and infrastructure necessary to provide the Service, as well as managing the relationship with Panopto (who host the software and provide additional support) to ensure that the service is functioning correctly.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

It is the speaker's responsibility to ensure that the microphone is switched on.

The speaker (or event booker) is responsible for checking that the event has recorded satisfactorily.

The speaker is responsible for ensuring that the content of the lecture is acceptable to be recorded, including any possible copyright infringements.

The person booking the event recording (if they are not the speaker) is responsible for ensuring that the speaker is aware that the event will be recorded.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail helpdesk@gre.ac.uk

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the Helpdesk with a subject title of ePortfolio (PebblePad/Mahara) Service Issue:
E-mail: itservicedesk@gre.ac.uk
Telephone: 020 8331 7555

You may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is a site for staff and students dedicated to Panopto use within the university.

Last updated: 16 Feb 2018