Identity management IT and Library Services

Basic Description:

IDM provides integration with other systems to automate and improve management of accounts and access. It is currently integrated with the ARMS system for affiliate user information and the Microsoft Active Directory system for staff and student data. It provides LDAP authentication for portal access and it is the source for student Google Mail accounts. It also provides passwords self-service and can synchronise user passwords to the compliant systems.

Key Features / Benefits:

    • Increased security
    • Password reset / Self-service
    • Password synchronisation
    • Only need to update / change one record to affect all linked systems

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To keep username and password details safe according to ICT guidelines.

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or e-mail

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 9:00 to 17:00.

Hours of Operation:

This service is available 24 x 7 x 52 - subject to occasional maintenance downtime.

Further information about the IDM system here

Last updated: 23 Aug 2017