Print credit top-up IT and Library Services

Basic Description:

The online top-up print credit service allows students to instantly add credit to their print & photocopier balance with an industry standard, secure payment system. 

Simply log into the epayment system and decide how much you wish to add to your print balance, before completing the shopping cart process and receiving a confirmation email. 

Cash loader machines are available in the following libraries and campuses:

  • Stockwell Street Library, Greenwich
  • Mansion Library, Avery Hill
  • The Drill Hall Library, Medway

Key Features / Benefits:

    • Top-up your print credit instantly and securely from anywhere
    • You can top-up from desktop, laptop or mobile devices
    • There is no minimum amount you have to add
    • Maximum of £25 in any single transaction

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

 For more details and instructions, please see the dedicated top-up print credit pages on our site or go to the top-up site itself

Last updated: 31 Jan 2018