Green IT IT and Library Services

Basic Description:

How ILS supports University policy ILS fully supports the University's sustainability policy. This policy is important for political, legal, social, environmental and economic reasons. Strong drivers for change include HEFCE linking future funding to reduced carbon emissions and the University's ever rising per-unit electricity costs.

In March 2011, the University adopted a Carbon Management plan that aims to reduce our carbon emissions by 30% by July 2016 (based on the 2009/10 academic year baseline)

Key Features / Benefits:

    • Power management plans on all Windows 7 office PCs and open access student workstations.
    • Encouraging energy saving behaviour by users of non ILS managed desktop computers.
    • Monitoring energy use by desktop PCs, servers and network infrastructure.
    • Including power consumption as a key factor in equipment purchasing decisions.
    • Moving from myriad office printers to a Managed Print Service. (MFDs)
    • Replacing many physical servers with virtualised servers.
    • Optimising the energy used by our current server room.
    • Ensuring that the new planned data centre is as efficient as possible.
    • Re-using unwanted IT equipment and minimising WEEE waste.
    • Minimising packing waste from deliveries of new IT equipment.

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To try to adhere to best practice in energy efficiency while at the university. 

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or e-mail

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

Last updated: 24 Jan 2019