Mailing lists IT and Library Services

Basic Description:

The Mailing Lists service provides e-mail based distribution lists to enable groups within the University to exchange information more easily than via conventional ‘one to one’ email exchange.

A set of e-mail distribution lists based on various groupings such as site, faculty, department, and other ad hoc groupings which can be set up on request. Mailing lists are available via the address books within certain e-mail clients such as Microsoft Outlook.

Key Features / Benefits:

    • Provision of a University email address and mailing list.
    • On site and remote access (via
    • Distribution – sending information to many recipients.
    • Discussion – all the list members can send emails to the list

Our Responsibility:

ILS will maintain the lists and update them from Personnel or Banner information, or from instructions from the owners of the ad hoc lists.

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

 To abide by the University email usage policy. In particular, not to use mailing lists when other channels of communication would be more appropriate.

Owners of ad hoc lists are responsible for notifying the IT Helpdesk of any changes required to their list membership.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.

Last updated: 23 Aug 2017