Visitor Access IT and Library Services

We welcome visitors from:

  1. Our Partner Colleges
  2. Alumni
  3. SCONUL Access Scheme
  4. Clinical Staff in NHS Hospital Trusts (Avery Hill and Medway libraries only)

We are unable to offer access to students from Local schools, Sixth form Colleges, Colleges of Further Education and UTC's. We are unable to offer membership to students of the Greenwich School of Management.

Our Partner Colleges

Those studying, or teaching, on a University of Greenwich validated programme at one of the university's partner institutions are able to use our libraries; you will need a Greenwich Gateway Card to gain entry to the libraries.

If you are a student and don't have a Greenwich Gateway Card, contact the Student Helpline and they will be able to arrange this for you. Please include your 9 digit University of Greenwich student number in the email. Partner staff have to be issued with a Greenwich Gateway Card; to arrange this contact

You may be able to borrow from any of the University of Greenwich libraries, view student and staff entitlements here (opens in a new window).


Members of the University of Greenwich Alumni network are entitled to library access across all campuses.

You can choose between the following levels of access:

  • Reference only — free of charge.
  • Borrower status — £50 per annum.

Reference access at Avery Hill and Stockwell Street libraries:

To access Stockwell Street library, please show our Reception/Security staff your Alumni Pass and a photo ID, to obtain a visitor pass for the day. At Avery Hill library present these documents to our Library staff at the Welcome Desk.

Borrowing rights at Avery Hill and Stockwell Street libraries:

If you require borrowing rights (5 loans), please follow these steps:

  1. Apply for your Alumni Pass, if you have not already received it.
  2. Complete our online registration form.
  3. Email your Alumni Pass and a high quality passport size photograph of yourself to

Please note that alumni are currently unable to access university computers or online resources, owing to licensing restrictions.

For access at our Medway campus library, please visit the library with your Alumni Pass, a photo ID and proof of address.

For information about our libraries' opening hours, online catalogue, loan periods and charges, please visit our Library Services homepage.

SCONUL Access Scheme

The University of Greenwich participates in the SCONUL Access scheme. To find out more, who is eligible, and how it works, follow this link to the
University of Greenwich SCONUL Access scheme.

Students from other Universities need to apply online via the SCONUL Access website before joining our libraries.

For access at our Avery Hill and Greenwich campus libraries, please follow these steps:

  1. Apply for participation to the SCONUL Access scheme.
  2. Complete our online registration form.
  3. Send your SCONUL Access membership confirmation email and a high quality passport size photograph of yourself to

For access at our Medway campus library, please visit the library with your home institution ID card and a printed copy of your SCONUL Access membership confirmation email.

To prepare for your visit, please make use of the Library Catalogue. Students are encouraged to check whether their own library supports Eduroam Wi-Fi, which allows visiting students with laptops to connect to their home University intranet.

The University is also member of the SCONUL Summer Vacation Access Scheme, which will normally allow undergraduate students and post graduate students following taught courses at UK colleges of higher education or UK or Irish universities reference use of other higher education libraries during the summer vacations of the host institution.

If you have any queries about the day to day operation of the scheme, please contact the University of Greenwich representative, Oliver Witkin:

Tel: 020 8331 9651

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Clinical Staff in NHS Hospital Trusts

Clinical Staff in NHS Hospital Trusts for which the university provides education and training for nurses, midwives and other staff can join the Avery Hill or Medway library and borrow up to 5 items from the Health stock.

As clinical staff you will not have access to the Stockwell Street library.

If you wish to join the Avery Hill or Medway library please visit during core library hours – Monday to Friday, 9am – 5pm and Saturday and Sunday, 11am – 5pm..

Please bring with you a passport sized photograph, your current id card for your hospital trust and proof of your home address. We will make up a borrower card for you which will be sent out in the post within 5 working days.

You must present your card every time you wish to use the library.

You can borrow up to 5 books from the health stock at Avery Hill and Medway. You can also access the internet if you bring your own device with you.

Unfortunately you will not have access to databases, e-journals, reservations or document supply.

Before you visit, please check the following information: (links open in a new window)

Visiting our Archives

If you are interested in visiting our archives, please see our information on how to gain access, which is by appointment only, and on completion of the Archives Agreement.

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Basic Description:

Key Features / Benefits:

Our Responsibility:

ILS will maintain the servers, applications and infrastructure necessary to provide this service.

IT Service Desk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Service Desk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

Customer Responsibility:

To report any problems with this service to ILS via the IT Service Desk (Ext 7555) or email

To provide the IT Service Desk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


Please be advised that during busy periods (including, but not limited to, revision and exam times), our libraries may be unable to offer access to SCONUL users. Please refer to the 'visitors from other universities' section at for details of current restrictions.

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Support Hours:

Core support hours 09.00 – 17.00 weekdays other than University and Bank Holidays.

There is currently no further information for this service.

Last updated: 18 Feb 2019