Student Services

Registration - frequently asked questions

Frequently asked questions regarding registration.

Continuing and college students

  • I am a student at a Partner / Network College, do I need to register with the University?

    Yes.  If your programme is endorsed by the University of Greenwich, you will need to complete a registration using the university's Online Registration System.  This is accessed through the Portal (http://portal.gre.ac.uk) using University of Greenwich log in details (not the college IT details).  These will be sent to you by email.

  • I am a continuing student and the online registration service says I am not able to register what do I do?

    Did you have a resit or resubmission to do over the summer?  Did you submit an academic appeal? Do you have outstanding tuition fees from last year?  If you answered yes to one of these questions then please read the guidance below.

    Summer resit:  If you had to complete a summer resit we will need to wait for the official decision to be made by your faculty's exam board about how you did and for this to be processed by the Student Records department.  In the two weeks before the new September students arrive, we close the online registration service every morning to update the marks from the summer retakes and build your record for the new academic year.  When this is all prepared you will be sent an invitation to register for the new academic year.  When you have this invite simply log in and the system should work for you. 

    Academic appeal: If you submitted an academic appeal, and it is still in process, you are unlikely to be able to register until the decision and outcome has been reached.  This is because the decision may impact what or the way you study in the next academic year, so we wait for this process to finish so your record is correct for when you register.

    Outstanding tuition fee: If you owe the university tuition fee from the previous session then you will not be able to register until this is resolved.  You will need to discuss the matter with the Student Finance

  • Do I need to register as a continuing student?

    Yes.  All students that need to register for the new academic year will receive an invite from the university reminding them to do this.  If you have not officially been awarded your qualification you need to register every academic year.

  • I am finishing my dissertation / project to submit in September, do I need to register?

    Yes.  All students that need to register for the new academic year will receive an invite from the university reminding them to do this.  If you have not officially been awarded your qualification you need to register every academic year.

  • I am a fast track student from a partner college do I need to register?

    Yes.  As a fast track student you are seen to be joining a new programme of study at the university.  This often is in the second or third year of the programme.  Because you are seen a starting a new programme you will need to visit a registration hall during welcome week to show your ID and qualifications to the registration team.  You will also be issued a new Greenwich Gateway card.

Portal and online help

  • My password isn't working what should I do?

    First thing is to make sure you have entered your password correctly as the details are case sensitive.  Also you may mix up some letters and characters; for example mistaking a capital "i" with a lower case "L".

    Secondly, if you have copied and pasted the password into the log in screen, be careful that you didn't accidently copy across an extra blank space.  Sometimes you copy across the extra character, which although is not a letter or a number is picked up by the log in system.  Just quickly count up the number of characters of your password and see if that is the number you have entered.

    Thirdly, have you been a student before or are a continuing student?  Our IT policies force all users to change their passwords every 120 days.  If you did not do this your account might be locked out.  If you remember the original password (although expired), then visit: https://login.gre.ac.uk/adfs/portal/updatepassword

    Finally, if you have no luck or have completely forgotten your password then contact the IT Service desk: http://www.gre.ac.uk/it-and-library/itservicedesk

  • I have been asked to complete a Fee Assessment Form but I am not paying my fees myself, do I need to do this?

    Yes.  The Fee Assessment Form is something we ask all applicants to complete so we know to how to assess your residence as Home or Overseas.  In many cases we can work this out with the information provided on your application forms (or from information on your UCAS application), but when we can't, we need to ask you to complete the form and send the relevant evidence.

  • I have logged a query online, when am I likely to hear back?

    We aim to reply to all online registration queries within 72 hours.  The first job we do (working days) is download any query logged within the last 24 hours.  These are then sorted and referred to the relevant department or faculty to process.  We will send you a response through online registration so you will need to log back in to find the reply from us.

    The Query Tracker is our query management system, where all registration queries show. There, you can follow the progress of each query, checking its status, which will show either:

    P = Processing (not yet resolved)

    C= Complete (query resolved: continue with online registration)

    A = Awaiting information (query not resolved, awaiting authorisation from Faculty or other office for change of student record)

  • What do the different query statuses mean?

    The Query Tracker is our query management system, where all registration queries show. There, you can follow the progress of each query, checking its status, which will show either:

    P = Processing (not yet resolved)

    C= Complete (query resolved: continue with online registration)

    A = Awaiting information (query not resolved, awaiting authorisation from Faculty or other office for change of student record)

  • Why has the online registration process stopped after I logged a query?

    If you raise a query the online registration system will only stop you at the Programme Confirmation, Course Selection or Fee Payment sections.  This is to make sure we get these three crucial areas right before you complete your registration.

  • The online registration system won't allow me to update my name, date of birth or nationality, what am I doing wrong?

    Nothing.  These details will need to be amended by a member of the registration team when you come in for part 2 registration and your identity and qualification verification checks.  At this stage we will be able to check your ID and will amend your record.

    Please note, although we prefer passports to complete this check and for some student types is mandatory, we can only update your nationality if you provide us with your current passport.  If the nationality in your passport is different than what should be recorded you will also need to bring original evidence of the change, such as a certificate of naturalisation.

  • I haven't received an ID and/or password for the portal, what do I do?

    Your portal ID (which will be your Greenwich IT username) and password are sent to the personal email address you provided on your application to join the university (via UCAS or our online application).  We will send the details to you in two separate emails for security purposes so if you receive one by not the other, it might have got filed in your junk or spam folders so check there. 

    If you still don't have your log in details it might be worth checking that the university hasn't asked you to complete a form or send in more evidence of meeting the conditions of your offer. 

    If you feel sure you have checked your email account and have no outstanding requirements with your application then please contact the university.

  • When do I have to complete the Part 2, identity and qualification checks?

    Main site (Greenwich, Avery Hill and Medway) programmes will need to do this with the Registration team either before or during their first week at the University.  Your faculty and tutors will have arranged a time for you to do these checks and it should appear in your welcome week timetable.

    Some details will be available on the registration webpages, but you might be able to find more information in your personal timetable, available from the Greenwich Mobile App.

  • I couldn't upload a photo during online registration what should I do?

    If you are a main site (Greenwich, Avery Hill or Medway) student then you will be able to have your photo taken when you complete the Part 2 identity and qualification checks.  Simply continue through to the next steps of online registration.

Course queries

  • What are my courses?

    These are the modules that make up your degree.  At the University of Greenwich we call your degree your programme and the modules that make it up, the courses.

    You will see this information in the online registration service when you will be asked to confirm the courses are correct.  For many students these will be core and compulsory courses so this information will be more for reference.  Many full time students will see 120 credits worth of courses on this page (especially if they are starting in September on an undergraduate programme).

  • I am a postgraduate research student and there are no courses showing in online registration, is this correct?

    Yes.  In the main postgraduate research students will not be doing any taught assessments that issue academic credit.  The exception to this will be some professional research programmes (i.e. EdD) that will have a taught aspect in the early stages of the programme.

  • I didn't start my course in September, do I need to register this September?

    Yes, if you have not completed your programme of study you will need to register.  Although you may have started in January, March or in the summer months, when the university moves into a new academic year we ask you to register.

  • What is my programme of study?

    This is the title of your degree.  At the University of Greenwich we call your degree your programme and the modules that make it up, the courses.

    You will see this information in the online registration service when you will be asked to confirm it is right, along with the mode (full-time, part-time etc.) and year of study.