Student Services

Avery Hill Student Centre

Visit the Avery Hill Student Centre to receive a broad advice and information service as well as help with some student administrative tasks.

We help students with administrative tasks such as registration and student ID cards; help with your student records queries; letters and transcript requests, and general enquiries.

Contact us

The Avery Hill Campus consists of two sites, Mansion Site and Southwood Site, with the Student Centre being based in Southwood House on the Southwood Site.  

If you need to contact us or visit for information, advice and guidance the information on how to do this is below:

Southwood House 004 
Southwood Site
Avery Hill Road
Eltham, SE9 2UG


Phone: 020 8331 8272* 

(10:00 to 16:00 for Student Centre Services)

(10:00 to 12:00 & 14:00 to 16:00 for Student Finance)

More information about the Avery Hill campus.

Opening times

Below are the standard opening times for the Student Finance, and the Student Information, Advice & Guidance sections of the Student Centre.

Please check Portal announcements daily for news, updates and notices of planned closures.

Opening times for Avery Hill Campus Student Centre
Day Student Centre Service Student Finance
Monday 09.30 - 16.30 09.30 - 16.30
Tuesday 09.30 - 16.30 09.30 - 16.30
Wednesday 10.00 - 16.30 09.30 - 16.30
Thursday 09.30 - 16.30 09.30 - 16.30
Friday 09.30 - 16.30 09.30 - 16.30

* Our Phones are answered by members of the relevant team's members from the Directorate of Student and Academic Services, who could be based at another campus. Staff are trained to answer most queries, but will transfer to other team members if required.

Using Avery Hill Student Centre

Booking appointments
Book an appointment with one of our advisers on finance, employability, disability and dyslexia or welfare and support.

Completing your registration
New students based at the Greenwich campus should complete their registration at the Student Centre.

Student letters
Request a letter confirming your student status to official agencies or for opening a bank account.

DBS Enhanced Disclosure
How to apply for a DBS Enhanced Disclosure certificate (formerly CRB)

Listening Ears
Members of staff called Listening Ears offer informal advice and support on harassment issues.

Health clearance for your degree course

If you have applied to study on a programme at the University of Greenwich that requires health clearance, you will need to complete a confidential health questionnaire.

The process is slightly different depending on whether you are studying an Education or Health programme.

If you are studying on an Education programme

  1. You will receive notification via email that you should complete an online confidential health questionnaire once you have accepted the offer of a place on your programme
  2. Please follow the link in the email to access the GP Declaration Form. Print this form and arrange for your GP to complete and sign it, as you will be required to upload the form when submitting your online occupational health questionnaire.

If you are studying on a Health programme

  1. Once you have accepted an offer of a place on your programme, you will be sent an email with details on how to access the guidance notes and health questionnaire to obtain your clearance. 
  2. The health questionnaire should be completed, printed and handed to your GP to countersign the declaration form.
  3. The completed form should then be sent to the Occupational Health department as advised in the instructions provided.
  4. You should then telephone the appropriate Occupational Health department to arrange a suitable time to attend for medical screening.

If you need further advice on any of the above, please contact the Student Centre on 020 8331 8272 or e-mail